Managed and Cloud Services
Expertise without the overhead.
Managing your business is one thing. Staying on top of the myriad of challenges and risks posed by technology can be something else altogether. Quest's fully-certified, dedicated team will provide expertise without the overhead, whenever and wherever you need it.
With Quest's flexible managed and cloud-based solutions you choose the degree of control over your own IT services. From 24/7 monitoring and maintenance to data protection and scalable communication services, we deliver innovative solutions needed to keep your business secure, compliant, and efficient. Whether you’re considering infrastructure on-premises, cloud, or a hybrid platform, Quest has you covered.
Optimizing your IT environment with Quest’s Managed and Cloud Services allows you to free up your time and focus on building your business and moving it forward.
“You must look at this as a long-term relationship. Examine the costs of owning a data center versus a proposal from Quest and you’ll see it makes a lot of sense to move it all to their cloud.”
- Director of MIS, Retail Food Chain
Our Managed and Cloud Services include, but are not limited to:
Cloud Backup and Recovery
Quest offers fully integrated solutions for backup, replication, and restoration from the cloud utilizing Veeam or the platform of your choice. We can quickly deploy and maintain Backup as a Service (BaaS), Disaster Recovery as a Service (DRaaS), and Microsoft 365 Backup from the cloud.
Managed Cloud Infrastructure
Do you want to get out of the business of owning and maintaining your own IT infrastructure and be more agile? Turn to Quest’s virtualized cloud infrastructure to streamline your IT environment, boost security, and reduce your IT capital expenditures.
With managed virtualized desktop, server, network, and storage infrastructure you can quickly deploy, host, and scale your applications and data.
Quest’s Managed Cloud Infrastructure services can be delivered on the platform of your choice—public, private, or hybrid—and include:
- Desktop Virtualization
- Infrastructure as a Service (IaaS)
- Platform as a Service (PaaS)
- Software-Defined Wide-Area Network (SD-WAN)
Monitoring and Alerting
Quest's 24/7 Monitoring and Alerting Services provide network performance monitoring and management, integrated fault and performance management, improved productivity, and reduced overhead costs.
Quest will work with your team to design, implement, and manage a network performance monitoring program covering your LAN, databases, applications, WAN, and VLAN. Quest's expert Monitoring and Alerting Services ensure continual updating and analysis to keep your company's productivity at optimal levels.
Quest has extensive experience installing and supporting voice installations. With VoIP Services, expert technicians will guide you through common pitfalls, ensuring faster implementation, lower costs, and fewer problems. Quest's United Communications as a Service (UCaaS) provides unified communication and collaboration infrastructure that smoothly integrates voice, video, and data while maintaining wireless network security.
Technical On-Call Support (TOCS)
Quest's Technical On-Call Support provides easy access to the support you need when you need it. Your organization is on-boarded before help is required, providing ease of escalation and valuable savings in time, money, and resources.
Quest's Umbrella Support brings flexibility and cost-efficiency to your existing IT infrastructure. With Umbrella Support, your organization receives support for your as-is infrastructure. Quest will also conduct an assessment and deliver prioritized recommendations to improve your environment.
Help Desk Support
Quest's Help Desk Support provides live, U.S.-managed, 24/7 technical support on software and hardware products from certified frontline-support technicians. Our experienced team uses industry-leading processes to expertly troubleshoot end-users’ technical issues or provide consistent organization-wide support.
Data Center Services
Quest's flexible, customizable Data Center Services are available across North America and around the world through our global network of leading-edge Service Delivery Centers (SDCs). With Quest's SDC co-location services, you reduce your private data center costs and gain cutting-edge expertise at the same time.
Quest’s High Availability Business Center (HABC) and Business Resumption Center (BRC) are our two flagship Service Delivery Centers and ideal sites for Disaster Recovery and Business Resumption. Both locations are SSAE 18; SOC 1, 2, & 3 compliant and strategically located in seismically stable and data secure areas.
With over 120,000 square feet of open floor plan, customers can tailor space of any size to meet their specific needs – private or shared high office space, data center, or business resumption. This allows companies to establish a permanent on-site presence and take full advantage of these centers’ advanced fiber optic cable as well as redundant broadband and power infrastructures.