Virtual communication solutions and management
Cloud-based communication services have become essential as the world learns to collaborate and communicate virtually. According to Global Market Insights, "Unified Communications and Collaboration (UCC) Market size exceeded USD 30 billion in 2019 and is estimated to grow at a compound annual growth rate (CAGR) of around 8% between 2020 and 2026.* The growing penetration of smartphones and large-scale investments by telecom players for modernizing communication network infrastructure are expected to facilitate the consistent growth of the market."
Business today is all about flexibility, collaboration, and the demand for robust, secure virtual communications networks. Your company must be able to turn on a dime, ramp up innovation, or scale back to allow for changes in the global marketplace.
Your employees and your customers may be working remotely for the foreseeable future, highlighting the importance of an enabled mobile workforce. You need to be sure your team and your customers can stay connected from wherever they are located.
Are you confident your environment, and the cloud services your company relies on, are ready for this?
If not, you need to contact Quest.
Quest’s virtual UC solutions and management can help you navigate and maintain complex communication networks and ensure everyone stays connected from anywhere and any device.
As an extension of your team, Quest's experienced technical consultants and analysts will begin by reviewing your existing network and assessing your environment. Your Quest team will evaluate your organization's business communications needs and the level of cloud solutions you’re utilizing.
Quest will then develop and help deploy a multimedia collaboration plan for your company that brings together various products (software, hardware, services) to provide seamless, comprehensive cloud communication solutions. Quest can also monitor your communication architecture/environment and provide maintenance as needed to ensure both call quality and communication security.
Voice and Data Circuits
Quest's options for voice and data circuits offer access to all major carriers. Quest's experienced technical consultants will do all the vendor vetting and groundwork interviews for you. You receive the least expensive, fastest, and overall best offer based on your company's needs.
Voice over Internet Protocol (VoIP)
Quest has extensive experience installing and supporting VoIP installations. With Quest's VoIP Services, expert technicians will guide you through common pitfalls—ensuring faster implementation, lower costs, and fewer problems.
Quest's UCaaS and CCaaS: The future of work
"Getting unified communications-as-a-service right can mean more agility, higher productivity, and cost control," ComputerWeekly.com
Unified Communications as a Service (UCaaS) is the voice of the future. As increasing numbers of employees work remotely, the demand for UCaaS and Contact Center as a Service (CCaaS) offerings is exploding worldwide.
The benefits to your business can include not only the move from capital expenditure (CapEx) to operation expenditure (OpEx), but also accessing messaging, instant messaging, voice and telephony, meeting functionality, and more in a pay-what-you-use framework. Your company can enjoy increased flexibility and communication from anywhere.
For those organizations that need contact center support, CCaaS provides the same flexibility, mobility, and ease of use plus the as a service functionality to supplement your existing call center capabilities.
Quest's UCaaS and CCaaS offer:
- Extensive global DID reach
- Integration with business applications and hosted Cisco Unified Communications (or other solution providers)
- Team messaging and collaboration
- Interactive voice response (IVR)
- Automatic call distribution (ACD)
- Workforce optimization
- Omnichannel contact center
Quest's Service Portfolio
Quest's portfolio of virtual UC solutions and management include, but are not limited to:
- Unified Communications as a Service (UCaaS)
- Contact Center as a Service (CCaaS)
- Voice over Internet Protocol (VoIP)
- Telephony and Mobility
- Traditional PSTN – PRI and Analog lines
- Global POTS (analog line) Aggregation
- SIP Trunk Procurement, Design, and Implementation - Domestic and Global
- Enhanced Inbound Toll-Free Service and Routing
- Mobile Broadband – 4G, LTE, and soon to be 5G
- IoT and M2M
- Audio and Web Conferencing Services
- Extensive Global DID Reach
- Integration with Business Applications
- Team Messaging and Collaboration
- Interactive Voice Response (IVR)
- Automatic Call Distribution (ACD)
- Workforce Optimization
- Omni-Channel Contact Center
Quest helps you get and stay connected securely.
Whether you need to evaluate your existing cloud-based communications solutions or bring in a higher level of calling functionality via the cloud and internet protocol, Quest can help. Quest's extensive experience developing and implementing cloud-based virtual communications network installations works in your favor.
Quest's unbiased, professional consultants and analysts will work closely with your team to identify the cloud-based communications solutions that meet your company's specific needs. Our experts will develop an effective plan for deployment, manage installation, and even monitor and manage your virtual communications network solutions.
Ensure your communications networks meet the needs of your company, workforce, and customer base.*Global Market Insights