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Customer Stories

With thousands of customers, a network of secure global Service Delivery Centers and many years of successful experience, Quest continues to help transform business.

We believe IT should be easy and our customers should have the assurance of reliable technology with customized requirements. We listen to our customers' needs and assess the capabilities required to optimize performance and resilience. By maximizing an organization's technology investments, we help them to focus on their growth.

Please browse our customers' success stories and learn how Quest can assist businesses like yours.

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When Tyler Anderson first started working at the Scott County Public Library (SCPL) in Georgetown, Kentucky, cybercrime had begun to spike worldwide, and cybersecurity was becoming a serious issue for many public and private institutions. Bad actors were burying malware on webpages, and antivirus protection was just beginning to move into the cloud. While cybersecurity was becoming a big problem for technology-rich companies and organizations, it was not yet an issue for a small-town library in the American Southeast. Ten years later, as the ranks of professional cybercriminals have exploded and cyberattacks have become ubiquitous, Anderson and his library must think...
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Crédito Real USA Finance is bringing significant innovations to its organization as it focuses on providing financial solutions to segments of the population that have been underserved by traditional financial institutions. Technology is key to the company’s success in that mission. Scott Oliver, Chief Information Officer at Crédito Real USA Finance and a seasoned industry veteran, chose Quest as his application development and infrastructure support partner to help him achieve the company’s ambitious innovation goals. Effective budget management depends upon on-demand IT expertise After taking over as chief information officer (CIO) for Crédito Real USA Finance, a growing financial services...
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Jim Connell, Chief Information Officer of Sierra Pacific Mortgage, says changes in his industry and escalating online threats make it mission-critical that his organization employ a vCISO to handle its cybersecurity. A vCISO (often pronounced “v-SEE-so”) is a virtual Chief Information Security Officer, and has become an important position in the cybersecurity industry. As Sierra Pacific‘s vCISO, Quest’s Joe Hagerty takes a C-suite-level responsibility for the organization's entire security position. As the word “virtual” in the title implies, he is able to do so while saving Sierra Pacific the sizable expense of hiring an in-house CISO. While working...
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Overlake Medical Center values Quest’s DR tabletop exercises to ensure patient safety and manage risk. Not long ago, the IT team at Overlake Medical Center in Bellevue, Washington gathered in a conference room for what they believed would be a seminar about transitioning to Windows 10. Instead, they were immediately told that they were in Disaster Recovery (DR) mode and would be live-testing their DR Runbook. They were presented with a fictitious scenario: a regional earthquake in Eastern Washington. A data center had gone down, and the hospital’s IT infrastructure was at grave risk. If such an event were to actually happen,...
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Troy Tingle, Instructional Technology Manager at Western Nevada College (WNC) in Carson City, NV recalls that just a few years ago, his audio video equipment included tower computers and Sony Trinitron TVs. Some instructors were still using 35mm slide projectors and DVD players that were pushed from classroom to classroom on a cart. Now, instructors are learning to run presentations in Zoom Rooms using their phones. As he helped his organization transform its information technology infrastructure, Tingle is glad to have had the help of Quest’s Kevin Porsch and his Infrastructure Services team. “Before we started working with Kevin,” Tingle...
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Adventist Health (Adventist) is one of the largest healthcare providers in the western United States, and its network just keeps getting bigger. To accommodate that growth spurt, it needed a larger headquarters, but it was not just the organization's physical space that was in for an upgrade, Adventist needed to upgrade its data storage, and that meant migrating the terabytes of patient data that doctors and nurses use to make critical decisions. “It was affecting the entire business and it needed to go smooth, because you can't afford an interruption in patient care at all,” said Carl Block, PMP, former Administrative...
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Al Venzon, a Senior Manager for the Sierra Nevada Corporation (SNC), has been a Quest client for almost 10 years. In that time, Venzon says the Quest team has helped him in a number of situations where things might have gone badly. Leader in aerospace and defense industry leverages Quest SNC, a leader in the aerospace and defense industry headquartered in Sparks, NV, is best known as the builder of the Dream Chaser, a “spaceplane” that looks like a one-tenth-scale space shuttle. This robotic orbital vehicle is designed to deliver cargo to and from the International Space Station and is...
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“Using the NASPO ValuePoint contract helped us to streamline the procurement process. From the qualified cloud solution providers, the Quest–codemantra team had the specific skills and experience we needed to complete a job this size in a short amount of time.” notes Cathryn Hunley, IT Projects Contract Manager, Client IT Support Services Section, Department of Consumer Affairs. QUEST TECHNOLOGY MANAGEMENT continually combines its resources and expertise to deliver a full suite...
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“These days, maintaining information technology infrastructure can get a little tough on the budget,” says Steve Kasper, Director of MIS at North State Grocery, Inc. Founded in 1962, North State Grocery operates a chain of 19 Holiday Market stores in northern California that see stiff competition from both boutique markets and national chains in an industry notorious for tight margins. “We faced additional data center dollars for this cycle,” Steve explains, “so...
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Every IT migration must be justified. For Marcus Walton, Director of IT Infrastructure at Samuel Merritt University (SMU), storage constraints and the need for a better collaborative environment stood out as the key drivers for a migration to Office 365. A private, not-for-profit health sciences institution with campuses in Oakland, Sacramento, and San Mateo, California, SMU is what Marcus calls a hybrid facility. “We have systems that we want to keep on-premises,”...
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