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Customer Stories

With thousands of customers, a network of secure global Service Delivery Centers and many years of successful experience, Quest continues to help transform business.

We believe IT should be easy and our customers should have the assurance of reliable technology with customized requirements. We listen to our customers' needs and assess the capabilities required to optimize performance and resilience. By maximizing an organization's technology investments, we help them to focus on their growth.

Please browse our customers' success stories and learn how Quest can assist businesses like yours.

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Bob Alire, network operations manager for the Rocklin, CA-based Intercare Insurance Services, first found Quest when he was looking for help with data center co-location services. In the five years since he has come to rely on Quest for many of his organization’s technology needs. Intercare, with seven offices throughout California and one in Bellevue, WA, processes workers’ compensation claims for large municipalities including cities, counties, and school districts, as well as organizations in the private sector. For that reason, the company can’t allow its network to be vulnerable to natural disasters or power outages. A secure data center...
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Samuel Merritt University (SMU), a California nursing college whose roots go back more than 100 years, is committed to the safety and security of its students, faculty, and staff and strives to provide the advanced technologies that deliver a first-rate education. Marcus Walton, the university’s Chief Information Officer, says Quest helps him achieve both of those objectives.  A few years ago, Walton recalls, someone was able to ride an elevator to an upper floor in a building on its Oakland campus, walk into an office, and steal a couple of laptops and a purse. Not a huge loss–but unacceptable. At the...
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Allison Nunn, IT manager at Leggat McCall Properties, has dozens of people who depend on her to ensure the company’s infrastructure can keep everyone productive, 24/7. Initially, only in need of IT services and support, Nunn began working with Quest to keep their systems and software running and up to date. Based on the success of that initial engagement, Nunn then turned to Quest’s Application Development team to develop an application to automate an increasing number of tasks within the company. Using agile methodology, Quest continues to add features and functionality to the application today. For more than 50 years,...
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Toni Gutierrez, Director of Information Technology at Sun Mar Healthcare, says it is essential that the communication systems at all 38 of the company's care facilities are fully operational at all times. She says that by working with Quest’s Unified Communications and Carrier Solutions, she can promise her patients and their families that they will never lose touch with the outside world. Approximately five years ago, Sun Mar Healthcare received support from another vendor for its telecommunications needs. The level of service simply did not meet its expectations. As a result, Sun Mar engaged Quest in hopes of receiving...
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When Tyler Anderson first started working at the Scott County Public Library (SCPL) in Georgetown, Kentucky, cybercrime had begun to spike worldwide, and cybersecurity was becoming a serious issue for many public and private institutions. Bad actors were burying malware on webpages, and antivirus protection was just beginning to move into the cloud. While cybersecurity was becoming a big problem for technology-rich companies and organizations, it was not yet an issue for a small-town library in the American Southeast. Ten years later, as the ranks of professional cybercriminals have exploded and cyberattacks have become ubiquitous, Anderson and his library must think...
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Crédito Real USA Finance is bringing significant innovations to its organization as it focuses on providing financial solutions to segments of the population that have been underserved by traditional financial institutions. Technology is key to the company’s success in that mission. Scott Oliver, Chief Information Officer at Crédito Real USA Finance and a seasoned industry veteran, chose Quest as his application development and infrastructure support partner to help him achieve the company’s ambitious innovation goals. Effective budget management depends upon on-demand IT expertise After taking over as chief information officer (CIO) for Crédito Real USA Finance, a growing financial services...
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Jim Connell, Chief Information Officer of Sierra Pacific Mortgage, says changes in his industry and escalating online threats make it mission-critical that his organization employ a vCISO to handle its cybersecurity. A vCISO (often pronounced “v-SEE-so”) is a virtual Chief Information Security Officer, and has become an important position in the cybersecurity industry. As Sierra Pacific‘s vCISO, Quest’s Joe Hagerty takes a C-suite-level responsibility for the organization's entire security position. As the word “virtual” in the title implies, he is able to do so while saving Sierra Pacific the sizable expense of hiring an in-house CISO. While working...
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Overlake Medical Center values Quest’s DR tabletop exercises to ensure patient safety and manage risk. Not long ago, the IT team at Overlake Medical Center in Bellevue, Washington gathered in a conference room for what they believed would be a seminar about transitioning to Windows 10. Instead, they were immediately told that they were in Disaster Recovery (DR) mode and would be live-testing their DR Runbook. They were presented with a fictitious scenario: a regional earthquake in Eastern Washington. A data center had gone down, and the hospital’s IT infrastructure was at grave risk. If such an event were to actually happen,...
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Troy Tingle, Instructional Technology Manager at Western Nevada College (WNC) in Carson City, NV recalls that just a few years ago, his audio video equipment included tower computers and Sony Trinitron TVs. Some instructors were still using 35mm slide projectors and DVD players that were pushed from classroom to classroom on a cart. Now, instructors are learning to run presentations in Zoom Rooms using their phones. As he helped his organization transform its information technology infrastructure, Tingle is glad to have had the help of Quest’s Kevin Porsch and his Infrastructure Services team. “Before we started working with Kevin,” Tingle...
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Adventist Health (Adventist) is one of the largest healthcare providers in the western United States, and its network just keeps getting bigger. To accommodate that growth spurt, it needed a larger headquarters, but it was not just the organization's physical space that was in for an upgrade, Adventist needed to upgrade its data storage, and that meant migrating the terabytes of patient data that doctors and nurses use to make critical decisions. “It was affecting the entire business and it needed to go smooth, because you can't afford an interruption in patient care at all,” said Carl Block, PMP, former Administrative...
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