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Customer Stories

With thousands of customers, a network of secure global Service Delivery Centers and many years of successful experience, Quest continues to help transform business.

We believe IT should be easy and our customers should have the assurance of reliable technology with customized requirements. We listen to our customers' needs and assess the capabilities required to optimize performance and resilience. By maximizing an organization's technology investments, we help them to focus on their growth.

Please browse our customers' success stories and learn how Quest can assist businesses like yours.

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“These days, maintaining information technology infrastructure can get a little tough on the budget,” says Steve Kasper, Director of MIS at North State Grocery, Inc. Founded in 1962, North State Grocery operates a chain of 19 Holiday Market stores in northern California that see stiff competition from both boutique markets and national chains in an industry notorious for tight margins. “We faced additional data center dollars for this cycle,” Steve explains, “so...
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Every IT migration must be justified. For Marcus Walton, Director of IT Infrastructure at Samuel Merritt University (SMU), storage constraints and the need for a better collaborative environment stood out as the key drivers for a migration to Office 365. A private, not-for-profit health sciences institution with campuses in Oakland, Sacramento, and San Mateo, California, SMU is what Marcus calls a hybrid facility. “We have systems that we want to keep on-premises,”...
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“As a regulated industry, we have to be super careful about who we partner with, about who has access to our IT systems,” notes Richard Wong, Director of IT Infrastructure at Fremont Bank. “Quest is a close partner—and it’s a decision we feel very confident about.”   What’s more, it’s a decision that Fremont, a leading California-based retail and commercial bank, has reaffirmed for...
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“We’re trying to help the financial industry replace its legacy systems and embrace the modern technology that makes lending and borrowing money better for everyone,” says Alexx Leyva, COO of Sparks, Nevada-based Infinity Enterprise Lending Systems. That commitment has driven Infinity, the leading FinTech software provider in the alternative credit lending industry for nearly two decades, to undertake development of a next-generation lending platform. “Our original software platform, which was developed nearly...
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Installing a new Voice over IP (VoIP) phone system might not seem like a complicated project, but don’t tell that to Becca Schmidt, Administrative Director at Sacramento, CA-based Wholesale Outlet, Inc. “If you don’t have technical knowledge, you’re at a real disadvantage, especially when dealing with your carrier,” she reports. Founded in 1986, Wholesale Outlet serves the HVAC contractor community of Northern California with an exhaustive product line. And like most businesses,...
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To protect habitat, the Wildlife Heritage Foundation needs to keep its documents absolutely secure. That’s what Quest Cloud Services are all about.   Kelly Velasco, associate director of the Lincoln, CA–based Wildlife Heritage Foundation (WHF), says she and her colleagues were prepared when Governor Gavin Newsom issued a stay-at-home order on March 19. “We’d seen that the six Bay Area counties had already issued similar...
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One morning last October in the wee hours, Joe Peyton, Assistant Vice President of IT Operations at Redwood Credit Union (RCU), got a distressing phone call from his CIO. “He told me his neighborhood was being evacuated,” Joe recalls. Wildfires were threatening Santa Rosa — not just the CIO’s home, but RCU’s headquarters, too. Prepare for the worst, hope for the best Joe, his CIO, and all available RCU IT staff sprang...
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Starting with desktops, Usibelli Coal Mine is putting its technology resources in the cloud.   While the remote, mountainous Alaska Range is the perfect location for coal mining, it is not ideal for running a data center. Power outages are common. The weather is as unpredictable as a wandering moose. And dirt is absolutely everywhere. “It’s not a great environment for technology, that’s for sure,” chuckles Bruce Dunkle, IT...
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Along with new synergies and efficiencies, corporate mergers often bring challenges, too — especially when integrating IT systems and networks. Maria Gollnick, Director of IT at California-based BloodSource, one of the premier blood centers in the world, ought to know. Founded in 1948, BloodSource merged operations last year with San Francisco’s Blood Centers of the Pacific (BCP) and as of January 2017, has fully merged with Blood Systems, Inc. (BSI), a...
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“We built a technology playground for kids,” says Navneet Grewal as he describes Yellow Circle, the nonprofit he founded with several friends where kids can let their imaginations loose without worry about messing up the family computer.   The story of Yellow Circle begins in the summer of 2014, when Navneet’s son and his friends expressed frustration about their inability to explore the technology...
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