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Customer Stories

With thousands of customers, a network of secure global Service Delivery Centers and many years of successful experience, Quest continues to help transform business.

We believe IT should be easy and our customers should have the assurance of reliable technology with customized requirements. We listen to our customers' needs and assess the capabilities required to optimize performance and resilience. By maximizing an organization's technology investments, we help them to focus on their growth.

Please browse our customers' success stories and learn how Quest can assist businesses like yours.

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Troy Tingle, Instructional Technology Manager at Western Nevada College (WNC) in Carson City, NV recalls that just a few years ago, his audio video equipment included tower computers and Sony Trinitron TVs. Some instructors were still using 35mm slide projectors and DVD players that were pushed from classroom to classroom on a cart. Now, instructors are learning to run presentations in Zoom Rooms using their phones. As he helped his organization transform its information technology infrastructure, Tingle is glad to have had the help of Quest’s Kevin Porsch and his Infrastructure Services team. “Before we started working with Kevin,” Tingle...
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Adventist Health (Adventist) is one of the largest healthcare providers in the western United States, and its network just keeps getting bigger. To accommodate that growth spurt, it needed a larger headquarters, but it was not just the organization's physical space that was in for an upgrade, Adventist needed to upgrade its data storage, and that meant migrating the terabytes of patient data that doctors and nurses use to make critical decisions. “It was affecting the entire business and it needed to go smooth, because you can't afford an interruption in patient care at all,” said Carl Block, PMP, former Administrative...
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Al Venzon, a Senior Manager for the Sierra Nevada Corporation (SNC), has been a Quest client for almost 10 years. In that time, Venzon says the Quest team has helped him in a number of situations where things might have gone badly. Leader in aerospace and defense industry leverages Quest SNC, a leader in the aerospace and defense industry headquartered in Sparks, NV, is best known as the builder of the Dream Chaser, a “spaceplane” that looks like a one-tenth-scale space shuttle. This robotic orbital vehicle is designed to deliver cargo to and from the International Space Station and is...
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“Using the NASPO ValuePoint contract helped us to streamline the procurement process. From the qualified cloud solution providers, the Quest–codemantra team had the specific skills and experience we needed to complete a job this size in a short amount of time.” notes Cathryn Hunley, IT Projects Contract Manager, Client IT Support Services Section, Department of Consumer Affairs. QUEST TECHNOLOGY MANAGEMENT continually combines its resources and expertise to deliver a full suite...
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“These days, maintaining information technology infrastructure can get a little tough on the budget,” says Steve Kasper, Director of MIS at North State Grocery, Inc. Founded in 1962, North State Grocery operates a chain of 19 Holiday Market stores in northern California that see stiff competition from both boutique markets and national chains in an industry notorious for tight margins. “We faced additional data center dollars for this cycle,” Steve explains, “so...
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Every IT migration must be justified. For Marcus Walton, Director of IT Infrastructure at Samuel Merritt University (SMU), storage constraints and the need for a better collaborative environment stood out as the key drivers for a migration to Office 365. A private, not-for-profit health sciences institution with campuses in Oakland, Sacramento, and San Mateo, California, SMU is what Marcus calls a hybrid facility. “We have systems that we want to keep on-premises,”...
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“As a regulated industry, we have to be super careful about who we partner with, about who has access to our IT systems,” notes Richard Wong, Director of IT Infrastructure at Fremont Bank. “Quest is a close partner—and it’s a decision we feel very confident about.” What’s more, it’s a decision that Fremont, a leading California-based retail and commercial bank, has reaffirmed...
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“We’re trying to help the financial industry replace its legacy systems and embrace the modern technology that makes lending and borrowing money better for everyone,” says Alexx Leyva, COO of Sparks, Nevada-based Infinity Enterprise Lending Systems. That commitment has driven Infinity, the leading FinTech software provider in the alternative credit lending industry for nearly two decades, to undertake development of a next-generation lending platform. “Our original software platform, which was developed nearly...
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Installing a new Voice over IP (VoIP) phone system might not seem like a complicated project, but don’t tell that to Becca Schmidt, Administrative Director at Sacramento, CA-based Wholesale Outlet, Inc. “If you don’t have technical knowledge, you’re at a real disadvantage, especially when dealing with your carrier,” she reports. Founded in 1986, Wholesale Outlet serves the HVAC contractor community of Northern California with an exhaustive product line. And like most businesses,...
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To protect habitat, the Wildlife Heritage Foundation needs to keep its documents absolutely secure. That’s what Quest Cloud Services are all about. Kelly Velasco, associate director of the Lincoln, CA–based Wildlife Heritage Foundation (WHF), says she and her colleagues were prepared when Governor Gavin Newsom issued a stay-at-home order on March 19. “We’d seen that the six Bay Area counties had already issued...
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