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Quest Blogs—Views on business, industry and technology.

Service level agreements: painful but necessary

It’s true: information technology service level agreements (SLAs) are boring to read and may make your eyes cross as you try to drill into their miniscule details. They are also a crucial part of the contracts you have with your technology service providers.

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Tim Burke

Tim Burke

Why it’s worth getting help for your help desk

As your IT infrastructure becomes increasingly complex, the help desk team you need to ensure your employees get timely, efficient technical support grows more critical — and tougher than ever to maintain as an in-house effort.

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Tim Burke

Tim Burke

Mindblowing ransomware statistics

According to the FBI, there has been as much as a 500% increase in the effects of ransomware on networks and IT infrastructure in the past few years1. In my work, I often see firms so involved in the technical aspects of these cybersecurity events, including what tools and widgets they can use to prevent attacks, that they don’t consider what recovery will actually look and feel like if, or more likely when, their organization is targeted.

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Jon Bolden

Jon Bolden

Your clients need IT support for a world full of wicked problems

Just as your clients’ IT infrastructures have become more complex, as have the problems these infrastructures now address, likewise the technical support needed by your clients’ users has also become more complex.

In fact, for a while now IT infrastructures have been moving beyond complicated to address wicked problems that, in turn, trigger new problems and conflicts between people, processes, and technologies.

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Adam Burke

Adam Burke