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Quest Blogs—Views on business, industry and technology.

What to include in your SLAs

A service level agreement (SLA) is a binding legal document that can help your organization if it’s done right and harm your organization if it’s done wrong. Trust me, it’s worth your time to pay close attention to what your SLAs contain.

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Tim Burke

Tim Burke

What Cloud Smart means for public sector SLAs

Last June, the U.S. Federal Chief Information Officer released a report delineating Cloud Smart,* a new strategy to accelerate adoption of cloud-based solutions. One important Cloud Smart best practice states that “where a cloud solution is deployed by a vendor, a service level agreement (SLA) should be in place.” 

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Amy Comi

Amy Comi

Cybersecurity Insurance – 6 Types to Consider

As I mentioned in my previous blog on ransomware statistics, cybersecurity insurance can be a vital step in preparing your business for an incident. When buying cyber insurance, however, there are many factors to consider and roads to navigate to ensure you’re effectively covered.

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Jon Bolden

Jon Bolden

Service level agreements: painful but necessary

It’s true: information technology service level agreements (SLAs) are boring to read and may make your eyes cross as you try to drill into their miniscule details. They are also a crucial part of the contracts you have with your technology service providers.

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Tim Burke

Tim Burke