Five competitive advantages the right managed/hosted services provider offers your clients Posted on February 7, 2018 by Adam Burke As IT complexity gets out of hand, the resources and expertise your clients need to cope seem beyond affordable reach. You can help by steering such clients to a cloud-capable managed/hosted services provider with deep technical and business expertise to help them oversee and support a range of cloud, managed, and co-location services; accelerate application development; achieve greater scalability; and ensure that enterprise data and access to it is always secure. Here ’s what your clients can get from such a provider: 1. Ability to choose and integrate customized IT solutions This spans anything from disaster recovery or remote backup to network/application management services and all-cloud or hybrid cloud/in-house infrastructures. Flexible, customizable hybrid solutions mixing public and private clouds, various managed/hosted services, and in-house infrastructures have become affordable and can help your clients deploy new capabilities like IoT and AI. To position for competitive advantage, your clients will need a cloud-capable managed/hosted services provider with both the breadth and depth of capabilities needed to wrestle the rigid offerings of hyperscale public cloud providers and mainline product vendors into customized IT solutions configured to their particular needs. 2. Improved management of cloud capabilities This reduces waste, complexity, and risk while boosting performance and reliability, especially when it comes to multi-cloud services. Your clients ’ (usually several) cloud services generally are unintegrated and managed independently of each other, causing waste due to paying for idle cloud resources, duplication of management efforts, missed discount opportunities, etc. You can help by steering them to a managed/hosted services provider that offers its own cloud services, supports a broad set of cloud environments, and assesses clients ’ current situation to identify both weaknesses (such as potential single points of network failure) and opportunities to automate (for instance, with self-service capabilities), consolidate, and improve IT resources use. 3. Better enterprise-wide governance The right managed/hosted services provider can rationalize management of your clients ’ various cloud and managed services and even organize it all into a single, overarching, customizable service level agreement (SLA) that can reduce waste and be far easier to monitor. 4. Access to IT resources and staffing Your clients need often unpredictable access to leading-edge expertise. Look for a managed/hosted services provider committed to sustaining deep technical expertise no matter how fast the bleeding edge leaps forward – one committed to delivering the technical and customer support your clients require when they require it. 5. Strong(er) IT security Your clients deserve a managed/hosted services provider able to offer a range of IT security capabilities to help protect their data, apps, and networks. What’s more, this provider should be able to show how it protects its own cloud and services infrastructures. IT resources have never mattered more to your clients as they cope with IT complexity and strive for competitive advantage. The right managed/hosted services provider – cloud-capable and with deep technical and business expertise – can make all the difference.