Incident Response

Emergency Incident Response Support

Quest’s Incident Response Team takes fast, effective, and orderly action to manage virus infections, hacker attempts and break-ins, service system interruptions, and more.

Quest IR Support is available 24/7 for reactive needs — with a response time within 60 minutes.

The right Incident Response (IR) team, with a fast, reliable cyber-attack defense, can minimize the damage and reduce the high cost of recovery. Quest’s IR Team will provide an immediate, effective, and skillful response to any unexpected event involving computer information systems, networks, or databases.

Need help mitigating an attack?

Contact Quest at IR@questsys.com or 800-326-4220. We will immediately connect with you, assess your situation, and deploy an Incident Response Team.

Don't wait to be attacked. Get your strategic Incident Response (IR) plan in place.

Even the best security infrastructure won't prevent all intrusions or malicious acts. With advances in technology, hackers can employ sophisticated methods of attack at an alarming rate.

The speed with which your company recognizes, analyzes, and responds to a data breach makes all the difference in your survivability.

Quest's mission is to help prevent your company from experiencing the potential financial, reputational, and legal damages associated with data breaches.

Quest’s Comprehensive Incident Response Approach

Hackers and bad actors find new and devastating ways of infiltrating your network and compromising your data. With Quest’s proactive Incident Response services and emergency services we’ll help you prepare for, respond to, and recover from a data breach. Our cyber defense specialists will work with you to evaluate your existing plan, develop a new plan, and provide an organized and rapid response when you need it.

1. Proactive Planning

  • IR Readiness Assessment and Playbook

2. Service Level Agreement

  • Retainers and Bundled Response Packages
  • Support Remediation Efforts
  • Deploy Quest's Managed Security Service Provider (MSSP) Containment Tools

3. 24/7 Emergency Response Team

  • Identify
  • Detect
  • Contain
  • Eradicate
  • Recover

Quest’s IR Readiness Assessment and Playbook

Prepare for the eventuality of a cyberattack with a customized IR playbook. Quest’s cyber defense specialists will help create your IR Playbook that documents your organization's available resources, individuals who have decision-making authority, the extent of that authority, and the ramifications of the decisions they may have to make. This information is vital in the event of an attack.

Quest's Readiness Assessment operates using a strategic 4-phased approach:

Incident Response Workshop and Service Options

Managed Security Services From Your Quest IR Team

Bad actors are utilizing increasingly advanced strategies to infiltrate your network and compromise your data. Quest will help defend your environment and minimize response times when a breach occurs. And, if you have a cyber liability policy, Quest will work with your insurance company to meet the coverage requirements. Your Quest IR Team will manage incidents including:

  • Ransomware
  • Social engineering attacks
  • Phishing attacks
  • Malware
  • Fraudulent transfer of funds
  • Loss of service

Improve Incident Response Times

Quest’s multi-tiered, strategic IR program enables you to improve incident response times, effectiveness, and costs. The chart below lists the available tiers with a range of options and features so you can choose the one that is right for your company.

Incident Response Times

Contact Quest today

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