No question anymore that staying competitive means engaging your organization in a digital transformation involving the replacement/modernization of legacy systems and an expanded ability to exploit ever-increasing volumes of data.
Unquestionably, the technologies at the heart of digital transformation — implementations of multi-cloud and hybrid cloud architectures that support greater deployment of mobile devices and include IoT (Internet of Things) as well as AI-based analytics, commerce and collaboration platforms, dev/ops, and much more — are mission-critical.
But none of these technologies or the innovative business models they support can help your bottom line when they’re disrupted. And they’re disrupted a lot: 91% of those queried in one recent study experienced tech-related business downtime during the past two years.
So how can you sustain both digital transformation and business resilience?
The answer, of course, will be unique to your business, but I offer you these nine starters:
- Make sure you’ve asked and answered basic business continuity planning questions, including…
- What are the greatest risks/vulnerabilities our organization faces — including supply chain exposures?
- What steps have we taken to respond to these risks and sustain/recover our most important operations in timely fashion? What else do we need to do — e.g., train employees about social media hygiene?
- How do our digital infrastructure and technologies currently enable us to sustain/recover key operations? How should we improve this — e.g., by always making cybersecurity a primary consideration?
- What’s the best way to systematically roll out needed changes?
- How should our digital infrastructure and technologies be updated over time to adapt to our evolving needs?