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Details, details: A look at the hybrid Cloud SLA

Hybrid Cloud Computing

Reading a service-level agreement (SLA) may be as exciting as watching paint dry — but when it comes to creating a hybrid that fits your organization and truly meets its needs, bringing your full attention to your SLA can make all the difference.

So here’s my version of Hybrid Cloud101:

Expect to customize your hybrid cloud SLA. The whole point of a private cloud is to design and customize cloud capabilities to address your unique needs, and you need a Cloud services provider willing and able to do that in ways that precisely reflect your business requirements so you can achieve the flexibility, scalability, cost reductions, efficiencies, redundancy, and disaster recovery protections you need — without overspending on overcapacity.

This means your SLA specifies capability requirements and configurations — from virtualization to complex application environments — and dictates exactly how you want them provided, maintained, and supported.

Graph that details choices in Cloud services. Owned by you or owned by Quest, we can manage your Cloud.

And your SLA should preserve the flexibility your business needs to securely deliver apps, data, and/or resources to your locations.

In particular, you want a Cloud provider whose customization of your Cloud services addresses your security concerns with an over-arching services contract and service-level agreement (SLA) that explicitly lays out…

  • How security is achieved
  • Levels of privacy protection
  • Where their data is located
  • Details of how your data and co-tenancy are managed (if you opt for a shared- tenancy environment)
  • Who owns the data
  • What data controls are in place
  • How your data will be restored in event of disaster
  • How long before your processes are up and running again
  • Who at the Cloud services provider has what sort of access to your data

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