Roseville, CA October 27, 2021 – Quest announced today that it has achieved the Cisco® Customer Experience Specialization in the USA. By achieving this specialization, Quest has demonstrated that it is qualified to support customers across the full lifecycle of solutions that impact customer business outcomes.
“Quest continues to participate in the Cisco Channel Partner Program and in the new Customer Experience Specialization in the USA as it offers Quest the tools we need to enhance our overarching business practice,” Quest President and CEO, Tim Burke, stated. “Quest is ever- evolving technologically, and confidence in our customer service remains utmost in our business model for success.”
The Customer Experience Specialization helps partners create a repeatable customer success practice based on the Cisco customer experience lifecycle. In the arena of digital offers and subscription-based product models, customers have more options than ever before and can switch to competitors. To succeed in a subscription-based world, companies need dedicated, highly skilled customer experience advocates at every stage of the customer lifecycle. Through Cisco’s Customer Experience training and examinations, validated skills in insertion, adoption, expansion, and renewals, program participants make sure customers achieve their goals and reduce or eliminate barriers to renewing their subscriptions. This program plays an important role in helping cross-sell new offers and increase customer adoption. Whether customers need help implementing services, submitting feedback, escalating issues, or renewing their subscriptions, Cisco Customer Experience training and examinations provide expertise to facilitate solutions and drive customer satisfaction.
The Cisco Channel Partner Program provides a structure for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program’s specializations and certifications, Cisco recognizes a partner’s expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates a partner’s technology skills, business practices, customer satisfaction, pre-sales and post-sales support capabilities, and other critical factors that customers consider when choosing a trusted partner.
All of Quest’s specializations and authorizations may be viewed at Cisco Partner Locator.
About Quest
Quest® is a leading global technology management firm. For over 30 years, we’ve worked seamlessly with our clients to achieve their technology and business goals. Quest delivers IT managed, cloud, consulting, staffing, and support services for cybersecurity, disaster recovery, incident response, unified communications and carrier solutions, virtualization, networking, application development, data center, and physical infrastructure including access control, wireless design, video conferencing, and cabling/fiber optic. Our unique and flexible service level agreement, QuestFlex®, allows companies to customize managed technologies on-premises, off-site, or in the cloud with one of our US-based or international service delivery centers. Quest® and copyrights by Quest® are registered trademarks of Quest Media & Supplies, Inc. All rights reserved.
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