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Quest and Pivotal Technologies Group Partner to Deliver Desktops as a Cloud Service (DaaS) Powered by Desktone

DaaS Offering Enables Rapid Virtual Desktop Deployments on Any Device

Lexington, MA: March 13, 2012 (BUSINESS WIRE) Desktone, Inc., the pioneer of Desktops as a Service (DaaS), today announced a partnership between Quest®, a cloud service provider, and Pivotal Technologies Group, a managed service provider. Based on the relationship, Pivotal will now offer Desktone-powered hosted Windows desktops provided by Quest as a managed service to businesses. The relationship represents an effective new way for service providers of all sizes to benefit from increasing demand for desktops as a cloud service. By providing the Desktone-powered DaaS offering to channel partners, Quest is able to expand their market opportunity while enabling managed service providers such as Pivotal the ability to offer virtual desktops without having to invest in costly infrastructure.

Service providers are rapidly embracing DaaS as a cost-effective way to address their customers’ pressing business challenges such as BYOD, Windows migrations and an increase in mobile workers. Hosting desktops in the cloud eliminates the cost and complexities inherent in traditional virtual desktop infrastructure (VDI) while enabling employees to easily access their documents, applications and data on any device. Additionally, DaaS can be easily integrated with other Infrastructure as a Service (IaaS) offerings such as storage, backup and disaster recovery.

"We built the Desktone Platform from day one for service providers like Quest and Pivotal that are tasked with helping end user organizations increase IT efficiencies while keeping their budgets in check," said David Grant, Vice President of Strategy, Desktone. "We have seen an explosion of interest from managed service providers (MSPs) that want to deliver DaaS but cannot build their own data centers. With DaaS, Quest is able to host and deploy virtual desktops from their data centers, making it easy for Pivotal to provision new desktops for end users whenever they’re needed without investing in costly hardware and software."

"Quest is committed to its partners to capitalize on cloud computing opportunities like DaaS that are in the greatest demand among customers today," said Adam Burke, Director of Quest’s Technology Partner Program. "Our partnership with Pivotal is a testament to the unique value proposition that Quest delivers as a partner of choice to accelerate their time to market and provide the greatest value of cloud services to their end customers."

Small and mid-sized service providers often don't have the capacity for hosted offerings. By leveraging Desktone’s multi-tenant DaaS solution, Quest can provide MSPs like Pivotal a simple, affordable way to offer virtual desktops to end user organizations. The multi-tenant architecture makes it easy to deliver secure, scalable virtual desktops as a cloud service without the expense and hassle of infrastructure integration and maintenance.

"Our customers look to Pivotal to solve their IT pain points. One of the biggest challenges we see is organizations looking to support mobile and remote workers," said Jim Law, President, Pivotal Technologies Group. "We previously offered our customers desktops from a traditional VDI provider but found the service expensive and difficult to manage because of issues with speed and availability. By transitioning to the Quest DaaS model powered by Desktone we are able to streamline desktop management and improve reliability while reducing the price per desktop by half."

Pivotal recently deployed DaaS for its customer, Artcraft Management, Inc., a property management firm located in Richmond, VA. Artcraft employs remote workers to manage more than 5,000 units from Charlotte, NC to Arlington, VA and needed a reliable method to deliver desktops to both corporate workers and remote employees working in the field.

"We tried VDI, but the technology was not where it needed to be. We experienced latency issues with both remote workers and employees at corporate HQ, and our IT staff spent a great deal of time addressing bandwidth problems and outages," said Bruce Harrison, Director of IT, Artcraft. "With DaaS we are able to provide all of our employees with access to the applications they need all the time, no matter where they are, improving their productivity. In addition, we were able to free up IT resources and significantly reduce our Total Cost of Ownership for desktops."

Cloud/DaaS/BYOD Lunch & Learn Session: November 15, 11:00 a.m.

Quest and Pivotal Technologies Group will host an informative Lunch & Learn session in Richmond, VA, November 15, 11:00 a.m. – 1:15 p.m. Attendees will learn about Cloud, DaaS and BYOD: what it could mean for business and the pitfalls to avoid.

About Desktone

Desktone provides infrastructure enabling Desktops as a Service (DaaS) — a full-featured desktop experience delivered from the cloud to any device, including a workstation, tablet or smartphone. Desktone’s DaaS platform provides all of the benefits of virtualized desktops without any of the hassles. Desktone enables IT service providers to rapidly provision desktops to users connected on any device, anywhere, without the upfront costs and complexity of traditional desktop virtualization — transforming desktops from a CAPEX to OPEX item. Founded in 2007, Desktone is funded by Highland Capital and Softbank and is headquartered in Boston, MA. For more information, visit

About Pivotal Technologies Group

Pivotal Technologies Group is a technology company focused on IT infrastructure solutions. We work with our clients to understand their corporate goals and then design solutions that make them more competitive in their chosen fields. We take a vendor agnostic approach to design best-in-breed solutions that help companies overcome their business challenges. For more information, visit

About Quest®

Celebrating its 30th year, Quest has been a trusted technology management company delivering successful solutions for our clients from Fortune 50-5000 small and medium-sized clients. Quest is ranked #9 on the Global Managed Services Cloud Providers top 100 by MSPmentor and ranked one of CRN’s Solution Provider 500 among US technology firms as well as CRN’s top 250 Tech Elite, and CRN’s designation of Cloud Elite.

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Contact Information

Kristin Villiotte
Schwartz MSL (For Desktone)

Barbara Klide