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Helping clients manage their technology for over 30 years.


Quest Achieves Cisco Channel Customer Satisfaction Excellence

Sacramento, CA: May 8, 2006 -- Quest today announced receiving the coveted status of Cisco Customer Satisfaction Excellence. Customer Satisfaction Excellence is the highest distinction a partner can achieve within the Cisco Channel Partner Program. Quest has once again been recognized for Customer Satisfaction Excellence in the Cisco Partner Locator ( with a special star indicator representing Quest’s achievement. Customers, Cisco personnel and partners will be able to identify Quest as having achieved outstanding customer satisfaction as part of Cisco’s worldwide assessment process.

Tim Burke, CEO of Quest shares his vision, "People talk about customer service, but it is a real dedication to customers that has served us well. Quest’s achievement of Cisco’s Channel Customer Satisfaction Excellence lends credibility to our model and it’s a key driver of our future success."

"Cisco regards partners as direct extensions of the company and wants to share its own success factors to help them become more successful," stated Dipak Makwana, Cisco Channel Representative. "Customer satisfaction (CSAT) is the cornerstone by which Cisco and its partners are aligned to achieve customer loyalty and retention, so CSAT continues to be an important part of the Channel Program."

Channel Customer Satisfaction Excellence assessment is based upon the customer satisfaction results captured in the Cisco Partner Access Online tool ( Each quarter, Cisco acknowledges Certified Partners that have the highest customer satisfaction within each geographic region. Customer Satisfaction Excellence is a core value that both Quest and Cisco share. For more information on Cisco Channel Customer Satisfaction Excellence, please visit:

About Cisco Systems

Cisco Systems, Inc. (NASDAQ: CSCO) is the worldwide leader in networking for the Internet. Information about Cisco can be found at For ongoing news, please go to

About Quest®

Quest offers technology products and Professional and Managed Services which include security, wireless, data backup, disaster recovery, business continuity, system performance, telecommunications & transport, VoIP, IP Video Surveillance, and technical staffing; either on-site or from its secure nationwide service delivery centers. Products may be obtained through QuestFlex®, a unique Quest program allowing companies to "Invest in the capability, not in the product", avoiding purchasing and leasing, thus freeing up cash.

Quest and QuestFlex are registered trademarks of Quest Media & Supplies, Inc.

Contact Information

Cara Ann Sloman
Cisco Systems, Inc.

Barbara Klide