Quest helps Pearce Services (Cont. from p. 1)
Moving to Quest’s HABC: the benefits of cost-sharing
Quest began by helping Pearce Services migrate numerous core systems from various locations across the country, redirecting that traffic to Quest’s High Availability Business Center (HABC).
“Quest helped us rationalize our network infrastructure, reorganizing multiple spiderwebs that we’d bridged together into one cohesive network,” Robert says. “That has made our disaster and outage response quicker and more efficient.”
The move to Quest’s HABC also brought enhanced security, bandwidth, and availability. “And we gain the benefits of cost-sharing.”
“Quest helps you plan for the road ahead.”
QCP and staying on “the good side” of CCPA
Another winning attribute is the way the Quest Cloud Platform® (QCP), operates. “QCP is private, not some carve-out of AWS or Google,” Robert explains. “QCP makes it easy for us to entirely isolate and protect our many privileged connections to systems not available to the public while closely controlling the level of access available to our users.”
Controlling and protecting access to data, he notes, is taking on new dimensions, thanks to the recently enacted California Consumer Privacy Act (CCPA), which, at this stage, “has a fairly wide net.” That’s why Pearce Services brought in Quest for a CCPA workshop.
“We spent several hours proactively doing things at Quest’s suggestion that will keep us on the good side of CCPA,” he says. “The fact that Quest was ready to respond to our request for CCPA help shows their ability to be forward-looking.”
Understanding the art of respectfully pushing back
Robert has high praise for Quest team members he’s worked with, including Account Manager Phil Ostrowski, Technical Consultant Dave Montano, and Service Manager Laurie Henry.
“Quest’s people are proactive and willing to offer alternative solutions and ideas, which sets them apart from most vendors I’ve worked with whose reluctance or inability to do that has always troubled me. Quest gives me the benefit of their experience and expertise and lets me know if they think the direction I’m taking is not the most ideal. They understand the art of respectfully pushing back, and I deeply appreciate it.”