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Consider This about Unified Communications

Bringing integration and efficiency to your organization’s communications technologies? I recommend you keep these matters front-of-mind:

Your budget, your legacy. Older communications installations may not do well in Unified Communications (UC) architectures — so do you attempt to bring along what you already have or replace it?

This decision impacts your network. If you haven’t been keeping up with users’ demands for connectivity, a successful UC deployment may require more capacity than you currently possess.

The temptations of bling. What UC features and functions does your staff really require? The buzz about must-haves from vendors and tech media may be about what vendors can deliver rather than what, realistically, you can or should implement.

Excitement — or dread? How will your staff respond to the ways new UC technology changes their jobs?

Depending on the nature of the work and those doing it, sometimes new capabilities — video conferencing features, for instance — are best introduced gradually, in parallel with current capabilities, so staff can transition at a pace that doesn’t disrupt their productivity.

As you make your UC decisions, don’t hesitate to turn to a reliable UC technology consultant that can help you choose the capabilities your business needs and configure them in ways that benefit you best — whether in your data center, co-located, as a cloud/managed service, or some efficiency-customized hybrid solution.

Meet the Author
Tim Burke is the President and CEO of Quest. He has been at the helm for over 30 years.
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