Skip to content

Cloud Computing best practice #2: Negotiate your Cloud SLA

Cloud Computing Best Practice - Negotiating your Cloud SLA

The right Cloud service-level agreement (SLA) will enable you to bundle all your Cloud services into a single monthly OpEx payment that will …

  • Shift significant amounts of your IT costs from your capital budget into your operating budget,
  • Relieve you of constant IT asset upgrade and maintenance costs, and
  • Make it easier to manage your services and ensure that you’ve established — and continue to achieve — appropriate service levels

You may be tempted to simply sign off on the SLA that many Cloud service providers shove in front of you — because often those providers’ SLAs are proffered on a take-it-or-leave-it basis. Tempted though you may be, read the fine print, asking all the way:

  • Am I getting the security I need?
  • Will I see the performance I need?
  • Am I going to end up paying for resources I’ll probably never use?
  • How many of these Cloud SLAs am I juggling — and what kind of service gaps are they leaving me to cope with?

The right Cloud services provider will not only customize its Cloud services to fit your IT needs — they’ll also customize your SLA. That means various services SLAs can be bundled to eliminate gaps and save you from paying for what you’ll never use.

Next time: Cloud Computing best practice #1.

Related Cloud Solution Posts:
Cloud Feasibility Assessment
Paying Attention To Cloud Security

Tim Burke
Meet the Author

Tim Burke is the President and CEO of Quest. He has been at the helm for over 30 years.