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Choosing a business resilience service provider

IT resilience and Service Provider by Quest

In my last post, I described key capabilities needed to achieve the IT resilience that’s become so critical to sustaining business resilience in an always-on world.

Getting those capabilities to work for your business takes more than a pro–vider with appropriate IT service/product offerings. You’ll also need a provider with considerable depth of business experience and understanding as well as a vendor–neutral willingness to customize and integrate available technologies.

It’s this combination of technology, business, and integration acumen that puts IT resilience – and business resilience – within your reach.

Assessing a technology provider’s resilience capabilities

To find the provider that’s right for your organization, I suggest a two-step process:

    1   Explain your needs/problems in business terms – and then ask the provider to state them back to you.

    Sounds simple enough, but you’ll be amazed at how often your issues are (mis)interpreted – complete with a heavy dose of dazzling technobabble – to maneuver you toward a provider’s too-narrow, too–limited offerings.

    2   Make sure the provider can actually deliver…

    >    Technology assessments that drill down into your business’s stances on risk , continuity / backup/recovery , and security processes and technologies so you can find out if your IT stance is sufficiently competitive and whether your infrastructure operates at peak efficiency. The right provider can tailor technology assessments to fit your particular needs and goals.

    >   Experts able to aid you in developing and maintaining practical, effective business continuity/disaster recovery plans . Look for a provider who uses time-tested processes to guide you to a sensible, sustainable continuity plan that can get your business back online according to your business needs, not theirs.

    >    Reliable, highly secure, state-of-the-art data center environments that span the globe and support leading-edge cloud and managed services , including network operations , colocation services , and business resumption centers .

    >   An established cloud presence – including Disaster Recovery as a Service (DRaaS) .

    >   An extensive hosted managed services track record spanning business continuity/disaster recovery, security, network performance, data backup and storage, applications, and messaging.

    >    Flexible, customizable SLAs that enable you to specify your requirements ranging from cloud services, virtualization, storage, servers, network equipment, and VoIP to complex application environments.

    >    A highly-qualified team of technology professionals experienced in how to customize and integrate leading-edge technologies to affordably meet your unique requirements.

    >   An ability to upgrade/build out foundational networking/communications technology infrastructure to meet your IT resilience needs.

    >    Quick, knowledgeable responses when you call for help.

Starting with a technology assessment

In an always-on business world, achieving and sustaining IT resilience has become a competitive necessity. It’s also never been more affordable to get state-of-the-art technologies and capabilities working for you in precisely the way you need them.

Start with a technology assessment conducted by a trusted, vendor-neutral partner committed to providing the capabilities your enterprise needs to thrive.

Tim Burke
Meet the Author

Tim Burke is the President and CEO of Quest. He has been at the helm for over 30 years.