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What to Look for in an IT Support Provider

Bringing in a provider with advanced expertise to support your IT infrastructure can cut your costs, chiefly via increased uptime, better capacity utilization, longer asset lifespans, improved auditing, and reduced energy use.

Sometimes you’ll spot these savings right away as you compare a provider’s pricing with your current data center operating costs. Sometimes you’ll see savings come later from cost avoidance — the result of bringing in a support provider with advanced processes and expertise that significantly streamline your IT operations.

The usual advice about what sort of IT support provider to seek out now applies. You want, of course, an organization with extensive IT support experience, state-of-the-art data center and network operations facilities, a wide range of IT service offerings, and strong relationships with major IT vendors.

Beyond these necessary (but not necessarily sufficient) capabilities, I believe it’s important that a provider of IT infrastructure support services also has…

  • A broad spectrum of up-to-date technical expertise. Ask every potential IT support provider about their professionals’ certifications and training to figure out if you’ll get the technical expertise your business needs.
  • Services — including IT infrastructure support services — and service level agreements that are designed to be client-customizable. Your provider should relate to you as a true partner with the flexibility to tailor its services to your current and future requirements with an eye to helping you achieve cost-effectiveness.
Tim Burke
Meet the Author

Tim Burke is the President and CEO of Quest. He has been at the helm for over 30 years.

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