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What to include in your SLAs

A service level agreement (SLA) is a binding legal document that can help your organization if it’s done right and harm your organization if it’s done wrong. Trust me, it’s worth your time to pay close attention to what your SLAs contain.

Tim Burke

Cybersecurity Insurance – 6 Types to Consider

Jon Bolden, Chief Information Security Officer, sits down and opens up about cyber insurance. Learn about premiums, lost revenue, recovery of hard and soft assets, and much more.

 

As I mentioned in my previous blog on ransomware statistics, cybersecurity insurance can be a vital step in preparing your business for an incident. When buying cyber insurance, however, there are many factors to consider and roads to navigate to ensure you’re effectively covered

Jon Bolden

5 tips to help your clients get the most out of their SLAs

Like it or not, as your clients deploy cloud services, they also have to contend with service level agreements (SLAs) – those pesky but essential documents that lay out the particulars of the IT capability they’re buying.

Adam Burke

Service level agreements: painful but necessary

It’s true: information technology service level agreements (SLAs) are boring to read and may make your eyes cross as you try to drill into their miniscule details. They are also a crucial part of the contracts you have with your technology service providers.

Tim Burke

Why it’s worth getting help for your help desk

As your IT infrastructure becomes increasingly complex, the help desk team you need to ensure your employees get timely, efficient technical support grows more critical — and tougher than ever to maintain as an in-house effort.

You’re not alone. Many enterprises now turn to third-party help desk providers.

Four help desk service provider payoffs

With the right help desk services provider, you’ll reduce both your IT operations costs and your hassle quotient. Here’s why

Tim Burke

Mindblowing ransomware statistics

According to the FBI, there has been as much as a 500% increase in the effects of ransomware on networks and IT infrastructure in the past few years1. In my work, I often see firms so involved in the technical aspects of these cybersecurity events, including what tools and widgets they can use to prevent attacks, that they don’t consider what recovery will actually look and feel like if, or more likely when, their organization is targeted.

Jon Bolden

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