Quest Technology Management

Helping clients manage their technology for over 30 years.

Why the right managed services provider can take care of your clients’ clouds

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Your clients’ increasingly cloud-centric IT environments are becoming an ever more complex hybrid that needs to be managed in entirely new ways. And their best option is a trusted managed service provider with deep cloud experience.

Any of these five complaints signal a client’s need for cloud help:
1    Cloud is too expensive
2    Our cloud environment is too complex
3    We have trouble with cloud migrations
4    We’re not secure!
5    We can’t do DevOps

As you help your clients seek out the best cloud-savvy managed services provider, beware those with limited focus (e.g., supporting just one type of cloud ecosystem). Your clients will do better with a provider able to manage hybrid multi-cloud environments, including both public and private clouds as well as data center resources. 

These six capabilities make all the difference…

Understanding hybrid multi-cloud strategy

Your clients’ provider should be able to help create a strategy driving effective enterprise-wide cloud policy and governance practices that ease management, maintenance, and compliance efforts.

That provider should have extensive cloud management credentials and seek to learn the intricacies of your clients’ business in order to optimally integrate and orchestrate various cloud services and other IT infrastructure elements.

Consistently applying a unified platform/model across hybrid multi-cloud infrastructures

Rather than implement multiple cloud models, your clients need a managed services provider able to deliver a single view of all cloud resources that unifies various cloud and non-cloud environments into a single platform or operating model. Such a unified environment is easier to monitor, manage, and keep secure.

Customizing to meet your clients’ needs

Your clients’ cloud managed services provider must also understand where it can best add value by affordably customizing capabilities to meet your clients’ particular requirements — without adding complexity and limiting their future options.

Constantly monitoring and managing the infrastructure

To ensure that there are always eyes on your clients’ IT infrastructure, they need a provider that can monitor, alert, and manage activity across all clouds as well as the rest of your clients’ environment and gives them access to a multi-disciplinary team of consultants, project managers, designers, engineers, and product specialists when needed.

Has deep security experience

Though public clouds have long been regarded as more secure than many private data centers, increasing cloud complexity requires enhanced cloud security, since each additional feature can create a new potential attack surface.

So it’s important that you make sure the cloud managed services provider your clients choose is “secure from the start” by being able to accommodate new cloud services with less risk thanks to real-time discovery, frequent threat scanning, active alerting, and immediate remediation.

Is flexible

As your clients’ business needs change, their IT infrastructure — including their cloud environments — should be able to adapt accordingly. Make sure they choose a cloud-savvy managed services provider with the ability to quickly and efficiently adjust the services it provides them.