Quest Technology Management

Helping clients manage their technology for over 30 years.

Helping clients customize their IT services SLAs begins with this two-step

 IT Talente by Quest

With help from the right IT services provider partner, you can assist your clients in crafting a customized service level agreement to ensure solid IT services performance and availability – even for your clients’ hyperscale public cloud services.

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4 best practices that help your clients find the right IT talent

 IT Talente by Quest

Today’s quickly evolving IT skillsets – software/web development, data analysis, IT security, IoT, etc. – can be hard to come by. More than 60% of IT execs say they face challenges attracting appropriately trained and experienced IT professionals. Nearly a quarter seek the skills necessary to upgrade existing systems, while 22% need expertise in keeping systems and data secure.

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4 capabilities to look for in an
IT infrastructure integration technology partner

 IT resilience by Quest

To ride technology’s roiling waves rather than slip beneath them, many of your clients are shifting IT staff focus from operational support and maintenance to their organizations’ business strategies and innovation goals.

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Helping your clients toward IT resilience

 IT resilience by Quest

Now that a hefty majority of enterprise systems, applications, and workloads are considered mission- or business-critical, discussions about business continuity and disaster recovery focus on IT resilience architectures employing multiple geographically-distributed data centers that use live application failover to prevent downtime.
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Getting your clients on the road to business resilience

technological complexity by Quest

Despite all the (deserved) attention given cyberattacks, 82% of unplanned downtime can be attributed to application failures, hardware failures, or operational errors – at a time when 64% of business data and systems are considered either mission-critical or business-critical. No wonder 80% of organizations now demand a minimum of 99.99% availability – i.e., just 4.33 minutes of monthly unplanned downtime.

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Cybersecurity best practices:
Remember the basics + 3 strategies

technological complexity by Quest

In my last post, I described people-focused cybersecurity best practices to share with your clients. This time, I’m adding some key cybersecurity best practices basics as well as three essential cybersecurity strategies.

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7 employee-focused ways your clients can defend against ransomware

technological complexity by Quest

As ransomware goes, WannaCry spread spectacularly far and fast, aiming at enterprises more than consumers – but with meager effect on many, thanks to data backups.

Kudos for all those IT people who take their data backup duties seriously!

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Making your clients’ networks smart enough

technological complexity by Quest

The software-defined, self-optimizing network architecture that ’s so essential to your clients ’ ability to stay in business demands intelligence across the entire network – not just your clients ’ network core but their network edge, too.
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Help your clients keep their customers happy – with an enterprise network transformation

technological complexity by Quest

Do your clients pay attention to customer experience? If not, they certainly should.

Several studies point to how poor customer experiences in multi-channel, mobile, and self-service interactions negatively impact buying decisions. And no wonder – by 2020, 85% of a typical customer’s interaction with an enterprise will not involve a human being. Continue reading

Help your clients master technological complexity with cloud-aware managed/hosted services

technological complexity by Quest

If your clients’ organizations are typical, they’re now using multiple cloud services – an average of five if they’re small or mid-sized, 18 if they’re large.

But while today’s hyperscale public cloud environments can often provide important capabilities far more effectively than in-house IT infrastructure, your clients may not quite realize that the data and applications they place in those clouds are theirs – not the cloud providers’. Continue reading