Quest Technology Management

Helping clients manage their technology for over 30 years.

9 best practices to boost your clients’ enterprise network performance

 IT Talente by Quest

For your clients to attain the network performance their enterprises need, point them to these nine best practices:

1      Plan for continued bandwidth growth
Your clients will need to prepare for 5G mobility, the internet of things (IoT), video conferencing, collaboration tools, etc. — all of which will accelerate bandwidth demand.

2      Baseline network and cloud services
As cloud migrations snag traffic from beyond your clients’ networks and impact network performance, baselining both cloud applications and the underlying network behavior help define the new normal.

3  Embed security into network design
No longer an afterthought, security needs to be embedded into your clients’ network’s design right from the start.

4      Monitor the network
Without an ability to constantly monitor the network, your clients won’t be able to spot and respond to problem precursors and prevent them from harming network performance and network security.

5      Segment the network
The more your clients’ networks link operations, employees, suppliers, and customers, the more security threats they face. By segmenting the network, your clients can keep attacks on one segment from spreading to others.

6      Embrace the virtualized, software-centric network
Using capabilities like software-defined wide area networking (SD-WAN) and network performance management/application performance management technologies to virtualize systems and functions saves resources and enables automation of key business functions.

7      Commit to real-time network analytics
Network analytics engines can identify redundancies and misapplication of your clients’ resources and power centralized control of functions like security patching, managing software updates and upgrades, and overseeing device lifecycles.

8      Use proof-of-concept network strategies
Requiring proof of concept when your clients procure/configure their networks can prevent problems and mismatches that impact network performance and/or network security.

9      Consider managed network services
As networks become increasingly complex, your clients may be able to benefit from bringing in a network management service provider. Your clients will do best with a provider able to deliver both a breadth and depth of offerings that should include a proven ability to:

Cloud best practices that strengthen security and performance

Strengthen Security and Performance by Quest

As I mentioned in my last post, organizations increasingly use multiple cloud services and hybrid clouds.

Boosting cloud security with infrastructure and standards

Cloud services providers are also deploying new cloud technologies like automation, microservices, containers, and so on, that boost cloud performance and make public cloud services as secure, or even more secure, than traditional on-premises environments.
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Quest Partner Playbook: for when your customer needs extra help

Partner Playbook by Quest

In the industry of business technology, your customer relationships are crucial to your success. But to “land and expand” often means integrating capabilities or solutions that your organization may not cater to.

So what do you do when you’ve won a customer project that stretches beyond your current comfort zone, and you’re not sure you’ll be able to deliver?

Head to the Quest Partner Playbook – your go-to resource for those moments when you don’t want to leave a customer hanging, but still need a game plan for options and next steps.

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Meet Do-it-Yourself Dave… He does it all!

When it comes to technology, you and I both know that it’s best to let the experts take the lead. Your customers, well-intentioned though they may be, may disagree—and not to their benefit. Do you have a “Do-it-Yourself” client?.

With thousands of different brands that are not always compatible, millions of different configurations, and innumerable ways a network can be compromised, your customers’ technology should not be a DIY job.



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Security Risk and Reward

informationSecurity
Market experts love to talk about Information Security. And why wouldn’t they?! It is a beautiful market of evolving requirements and according to a new report by Global Industry Analysts, it’s projected to surpass $125 billion by 2015. Market research and revenue projections aside, what does the growing need for security practices at all levels mean for the Channel? What does it mean to the SMB space? Even large enterprises get breached, and they’ve invested billions of dollars in information security and have CIO’s and Directors overseeing teams of security admins, network security professionals, and quality control processes for application delivery. Threats can come from any level, Cisco projects that 50 billon devices will be connected to the Internet of Everything (IoE) by 2020. Applications, email, networks, remote workers, Cloud hosted databases. If your clients’ business has touched the internet, it’s likely that automated malware and botnets are searching their systems for vulnerabilities. The motives behind these infected emails, watering hole attacks and zero day threats are not always known until it is too late. Corporate databases are breached, users personally identifiable information (PII) is lost and regulators penalties and damaged consumer confidence is inevitable. Continue reading

Best Practices for Adding Managed IT Services (Even if You’re Not an IT Guy)

Channel Partners Magazine cover featuring article mentioned in blog post
If you are an “IT guy” offering managed services may be a no-brainer, but that doesn’t necessarily mean you’ve done it or are doing it successfully. If you aren’t an IT guy, but a telecom reseller or agent, and you see the opportunity, but are concerned about your lack of IT expertise. Either way, building a new line of business can be intimidating — not to mention capital- and time-intensive — without reasonable assurances of success. Khali Henderson, Editor in Chief, Channel Partners recently interviewed Tim Burke, CEO of Quest regarding best practices for adding managed services, including turnkey and resell options that can jumpstart your time to profitability in the managed services space. To read the rest of the interview, click here: Best Practices for Adding Managed IT Services (Even if You’re Not an IT Guy)