Quest Technology Management

Helping clients manage their technology for over 30 years.

7 employee-focused ways your clients can defend against ransomware

technological complexity by Quest

As ransomware goes, WannaCry spread spectacularly far and fast, aiming at enterprises more than consumers – but with meager effect on many, thanks to data backups.

Kudos for all those IT people who take their data backup duties seriously!

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Help your clients keep their customers happy – with an enterprise network transformation

technological complexity by Quest

Do your clients pay attention to customer experience? If not, they certainly should.

Several studies point to how poor customer experiences in multi-channel, mobile, and self-service interactions negatively impact buying decisions. And no wonder – by 2020, 85% of a typical customer’s interaction with an enterprise will not involve a human being. Continue reading