Quest Technology Management

Helping clients manage their technology for over 30 years.

IT resilience and business recovery:
6 capabilities and how to deliver them

IT resilience and business recovery by Quest

In today’s complex, always-on business world, your customers’ business resilience depends on achieving and sustaining IT resilience. This means ensuring continuous availability of all business processes, workflows, technologies, and policies regardless of where your customers’ IT environments reside, what’s in them, or how they change over time.

The 6 capabilities of IT resilience and business recovery

At Quest, we describe this sort of always-on IT resilience in terms of six capabilities:

1   Availability to avoid data loss, quickly restore operations, and maintain reputation. Needed: continuous data protection, RTOs measured in minutes, RPOs measured in seconds.

2   Agility to optimize costs, integrate new technologies, and evolve IT strategies as business conditions and technologies change. This requires hardware independence and support for multi-cloud environments and heterogeneous hypervisors.

3   Visibility that eases management burdens, makes application performance more consistent, seamlessly migrates workloads, and adapts environments to variabilities. This takes VM-centric replication, real-time virtual domain monitoring, and native public cloud support.

4   Predictive/prescriptive analytics that assess risks and launch processes to avoid disruption and streamline recovery. Accomplishing this requires tools able to capture and analyze appropriate metadata.

5   Automation and orchestration to handle the replication of multiple data tiers, accommodate extensive data change, and eliminate the need for lengthy evening/weekend scheduled replication. Required: selectable recovery objectives, SLA and tier-based prioritization, and DR testing built on automated, non-disruptive workflows.

6   Extensibility that enables automation and orchestration across platforms, constructs seamless workflows, and ensures secure authentication and compliance. This requires pre-packaged integrations, internet-friendly RESTful APIs, and integration with directories (AD and LDAP) for authentication.

Getting help providing IT resilience

Finding a technology integrator able to deliver all this in the right mix for your customers – each one of whom is different – can be a challenge. Here’s what to look for:

>   Technology assessments that drill down into your customers’ stances on risk, continuity/backup/recovery, and security processes and technologies. The right provider can tailor technology assessments to fit your customers’ particular needs and goals.

>   Expertise in developing and maintaining practical, effective business continuity/disaster recovery plans for your customers.

>   Operation of a global network of reliable, highly secure, state-of-the-art data center environments that support leading-edge cloud and managed services, including network operations, co-location services, and business resumption centers.

>   An established cloud presence – including Disaster Recovery as a Service (DRaaS).

>   An extensive hosted managed services track record spanning business continuity/disaster recovery, security, network performance, data backup and storage, applications, and messaging.

>   Flexible, customizable SLAs that enable your customers to specify requirements ranging from cloud services, virtualization, storage, servers, network equipment, and VoIP to complex application environments.

>   A highly-qualified team of technology professionals experienced in how to customize and integrate leading-edge technologies to affordably meet each of your customers’ unique requirements.

>   An ability to upgrade/build out foundational technology infrastructure.

>   Quick, knowledgeable responses when you call for help.