Helping clients customize their IT services SLAs begins with this two-step Posted on December 6, 2017 by Adam Burke With help from the right IT services provider partner, you can assist your clients in crafting a customized service level agreement to ensure solid IT services performance and availability – even for your clients’ hyperscale public cloud services. Continue reading →
Quest’s Global Network of Service Delivery Centers are Ready Right Now to Meet Your Clients’ Needs Posted on March 5, 2013 by Adam Burke When it comes to choosing a partner to help you meet changing client demands, you face some tough decisions. As I see it, you need three things to make a successful partnership: A partner who’s willing to share — i.e., when you make a sale, you get a piece of the proceeds, including a portion of ongoing revenue from Cloud service subscriptions. A partner with the right offerings — i.e., a solid bench of Cloud and other technology solutions that truly address your clients’ requirements. A partner who fields sufficient resources to reliably deliver what you’ve promised your clients — i.e., not merely strong technical experience/expertise but also a network of leading edge data centers specifically designed with the virtualization, automated management, and security capabilities. Continue reading →
