Quest Technology Management

Helping clients manage their technology for over 30 years.

Helping your clients close the IT talent gap

 business continuity strategy best practices

If you have a sense that your clients’ struggles with the IT talent gap have intensified lately, you’re on to something. Among North American IT decision-makers, 75% say they face a skills shortage, and few expect it to ease over the next two years.

How the IT talent gap hurts

Not all IT talent gaps are created equal. Cybersecurity and cloud computing skills are most in demand and there’s little relief in sight. By 2022, the cybersecurity workforce gap will stand at 1.8 million. Lack of IT talent also plagues cloud computing, big data, analytics, and information management.

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Five competitive advantages the right managed/hosted services provider offers your clients

 IT Talente by Quest

As IT complexity gets out of hand, the resources and expertise your clients need to cope seem beyond affordable reach.

You can help by steering such clients to a cloud-capable managed/hosted services provider with deep technical and business expertise to help them oversee and support a range of cloud, managed, and co-location services; accelerate application development; achieve greater scalability; and ensure that enterprise data and access to it is always secure.

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Helping clients customize their IT services SLAs begins with this two-step

 IT Talente by Quest

With help from the right IT services provider partner, you can assist your clients in crafting a customized service level agreement to ensure solid IT services performance and availability – even for your clients’ hyperscale public cloud services.

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4 best practices that help your clients find the right IT talent

 IT Talente by Quest

Today’s quickly evolving IT skillsets – software/web development, data analysis, IT security, IoT, etc. – can be hard to come by. More than 60% of IT execs say they face challenges attracting appropriately trained and experienced IT professionals. Nearly a quarter seek the skills necessary to upgrade existing systems, while 22% need expertise in keeping systems and data secure.

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4 capabilities to look for in an
IT infrastructure integration technology partner

 IT resilience by Quest

To ride technology’s roiling waves rather than slip beneath them, many of your clients are shifting IT staff focus from operational support and maintenance to their organizations’ business strategies and innovation goals.

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7 employee-focused ways your clients can defend against ransomware

technological complexity by Quest

As ransomware goes, WannaCry spread spectacularly far and fast, aiming at enterprises more than consumers – but with meager effect on many, thanks to data backups.

Kudos for all those IT people who take their data backup duties seriously!

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Help your clients get proactive about cybersecurity

Proactive about cybersecurity by Quest

In my previous post, I pointed to several top security threats your clients face in attempting to protect their data and systems.

Cyberthreats like app attacks, web attacks, social engineering exploits, and ransomware are only a few of your customers’ concerns. They must also (or will soon) contend with breaches that steal or corrupt huge swaths of “big data,” the risks of trusting IoT (Internet of Things) devices and sensors, and the dangerous vulnerabilities of industrial control systems.
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Protect the Base: Network Support

Network Support by Quest

As cloud and managed services play a larger and larger role in your customers’ IT operations, the state of their network services, which underpin these more visible cloud and managed services, is likely to become an issue — if it hasn’t already.

After all, your customers’ networks must accommodate new business-essential demands like secure application delivery, mobile user access, and end user authentication. These demands on networks often designed for earlier eras with earlier technologies can trigger problems related to network performance, application workloads, security and compliance, monitoring and management, and, as always, cost.

And when that happens, your customers will be calling you seeking a right-now-hurry-up fix.

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8 IT Tips for Better Customer Resilience

8 IT Tips for Better Customer Resilience

Have you noticed how customers are talking more about risk these days? Not surprising, given the spectacular nature of recent hacks and immobilizing disasters. Yet, all forms of risk that threaten your customers’ environments and reputation are only part of a much larger problem which you can help resolve. Begin by strategizing with your customers using these key tips:

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