6 reasons Europe’s new data protection rules may tag your clients Posted on May 9, 2018 by Adam Burke Have your clients been asking about GDPR? Due to take effect on May 25, the European Union’s General Data Protection Regulation may impact a portion of your clients, not least due to the intensifying focus on the use of personally identifiable information. Although GDPR applies only to EU citizens, it’s influencing even US companies to alter their terms of service, rewrite contracts, and provide new tools to handle “personal data.” I offer six reasons why some of your clients may find it less risky to assume GDPR does affect their business than to assume it does not. This is especially true if their enterprise handles personal data: Continue reading →
Helping your clients toward IT resilience Posted on September 6, 2017 by Adam Burke Now that a hefty majority of enterprise systems, applications, and workloads are considered mission- or business-critical, discussions about business continuity and disaster recovery focus on IT resilience architectures employing multiple geographically-distributed data centers that use live application failover to prevent downtime. Continue reading →
Getting your clients on the road to business resilience Posted on August 9, 2017 by Adam Burke Despite all the (deserved) attention given cyberattacks, 82% of unplanned downtime can be attributed to application failures, hardware failures, or operational errors – at a time when 64% of business data and systems are considered either mission-critical or business-critical. No wonder 80% of organizations now demand a minimum of 99.99% availability – i.e., just 4.33 minutes of monthly unplanned downtime. Continue reading →
Cybersecurity best practices: Remember the basics + 3 strategies Posted on July 6, 2017 by Adam Burke In my last post, I described people-focused cybersecurity best practices to share with your clients. This time, I’m adding some key cybersecurity best practices basics as well as three essential cybersecurity strategies. Continue reading →
When downtime strikes Posted on November 15, 2016 by Adam Burke Lurking behind many downtime incidents are mundane causes – a failed UPS, human error, a malfunctioning component. But increasingly, your clients will discover downtime causes stemming from a class of culprits best characterized as IT complexity. Continue reading →
Quest Partner Playbook: for when your customer needs extra help Posted on April 25, 2016 by Adam Burke In the industry of business technology, your customer relationships are crucial to your success. But to “land and expand” often means integrating capabilities or solutions that your organization may not cater to. So what do you do when you’ve won a customer project that stretches beyond your current comfort zone, and you’re not sure you’ll be able to deliver? Head to the Quest Partner Playbook – your go-to resource for those moments when you don’t want to leave a customer hanging, but still need a game plan for options and next steps. Continue reading →
