Quest Technology Management

Helping clients manage their technology for over 30 years.

6 reasons Europe’s new data protection rules may tag your clients

Have your clients been asking about GDPR?illustration featuring GDPR as theme Due to take effect on May 25, the European Union’s General Data Protection Regulation may impact a portion of your clients, not least due to the intensifying focus on the use of personally identifiable information. Although GDPR applies only to EU citizens, it’s influencing even US companies to alter their terms of service, rewrite contracts, and provide new tools to handle “personal data.” I offer six reasons why some of your clients may find it less risky to assume GDPR does affect their business than to assume it does not. This is especially true if their enterprise handles personal data:

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9 best practices to boost your clients’ enterprise network performance

 IT Talente by Quest

For your clients to attain the network performance their enterprises need, point them to these nine best practices:

1      Plan for continued bandwidth growth
Your clients will need to prepare for 5G mobility, the internet of things (IoT), video conferencing, collaboration tools, etc. — all of which will accelerate bandwidth demand.

2      Baseline network and cloud services
As cloud migrations snag traffic from beyond your clients’ networks and impact network performance, baselining both cloud applications and the underlying network behavior help define the new normal.

3  Embed security into network design
No longer an afterthought, security needs to be embedded into your clients’ network’s design right from the start.

4      Monitor the network
Without an ability to constantly monitor the network, your clients won’t be able to spot and respond to problem precursors and prevent them from harming network performance and network security.

5      Segment the network
The more your clients’ networks link operations, employees, suppliers, and customers, the more security threats they face. By segmenting the network, your clients can keep attacks on one segment from spreading to others.

6      Embrace the virtualized, software-centric network
Using capabilities like software-defined wide area networking (SD-WAN) and network performance management/application performance management technologies to virtualize systems and functions saves resources and enables automation of key business functions.

7      Commit to real-time network analytics
Network analytics engines can identify redundancies and misapplication of your clients’ resources and power centralized control of functions like security patching, managing software updates and upgrades, and overseeing device lifecycles.

8      Use proof-of-concept network strategies
Requiring proof of concept when your clients procure/configure their networks can prevent problems and mismatches that impact network performance and/or network security.

9      Consider managed network services
As networks become increasingly complex, your clients may be able to benefit from bringing in a network management service provider. Your clients will do best with a provider able to deliver both a breadth and depth of offerings that should include a proven ability to:

Enterprise network performance challenges and the technologies that can help

 IT Talente by Quest

Do your clients strain to keep their data networks at the performance levels necessary to stay competitive?

Four network performance challenges
Your clients may be facing one or all of these:

1   More data traffic and faster, too. Annual global IP traffic is increasing by 24% per year and will hit 3.3 zettabytes (3.3 trillion gigabytes) by 2021, when broadband speeds will have nearly doubled.

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Five competitive advantages the right managed/hosted services provider offers your clients

 IT Talente by Quest

As IT complexity gets out of hand, the resources and expertise your clients need to cope seem beyond affordable reach.

You can help by steering such clients to a cloud-capable managed/hosted services provider with deep technical and business expertise to help them oversee and support a range of cloud, managed, and co-location services; accelerate application development; achieve greater scalability; and ensure that enterprise data and access to it is always secure.

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A look at shifting cloud services and how to help your clients adapt: 4 best practices

 IT Talente by Quest

Cloud services are changing in ways your clients need to understand.

First of all, there are more of them than ever before:

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Helping clients customize their IT services SLAs begins with this two-step

 IT Talente by Quest

With help from the right IT services provider partner, you can assist your clients in crafting a customized service level agreement to ensure solid IT services performance and availability – even for your clients’ hyperscale public cloud services.

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4 best practices that help your clients find the right IT talent

 IT Talente by Quest

Today’s quickly evolving IT skillsets – software/web development, data analysis, IT security, IoT, etc. – can be hard to come by. More than 60% of IT execs say they face challenges attracting appropriately trained and experienced IT professionals. Nearly a quarter seek the skills necessary to upgrade existing systems, while 22% need expertise in keeping systems and data secure.

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4 capabilities to look for in an
IT infrastructure integration technology partner

 IT resilience by Quest

To ride technology’s roiling waves rather than slip beneath them, many of your clients are shifting IT staff focus from operational support and maintenance to their organizations’ business strategies and innovation goals.

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Helping your clients toward IT resilience

 IT resilience by Quest

Now that a hefty majority of enterprise systems, applications, and workloads are considered mission- or business-critical, discussions about business continuity and disaster recovery focus on IT resilience architectures employing multiple geographically-distributed data centers that use live application failover to prevent downtime.
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Getting your clients on the road to business resilience

technological complexity by Quest

Despite all the (deserved) attention given cyberattacks, 82% of unplanned downtime can be attributed to application failures, hardware failures, or operational errors – at a time when 64% of business data and systems are considered either mission-critical or business-critical. No wonder 80% of organizations now demand a minimum of 99.99% availability – i.e., just 4.33 minutes of monthly unplanned downtime.

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