Quest Technology Management

Helping clients manage their technology for over 30 years.

Five competitive advantages the right managed/hosted services provider offers your clients

 IT Talente by Quest

As IT complexity gets out of hand, the resources and expertise your clients need to cope seem beyond affordable reach.

You can help by steering such clients to a cloud-capable managed/hosted services provider with deep technical and business expertise to help them oversee and support a range of cloud, managed, and co-location services; accelerate application development; achieve greater scalability; and ensure that enterprise data and access to it is always secure.

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A look at shifting cloud services and how to help your clients adapt: 4 best practices

 IT Talente by Quest

Cloud services are changing in ways your clients need to understand.

First of all, there are more of them than ever before:

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Helping clients customize their IT services SLAs begins with this two-step

 IT Talente by Quest

With help from the right IT services provider partner, you can assist your clients in crafting a customized service level agreement to ensure solid IT services performance and availability – even for your clients’ hyperscale public cloud services.

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4 best practices that help your clients find the right IT talent

 IT Talente by Quest

Today’s quickly evolving IT skillsets – software/web development, data analysis, IT security, IoT, etc. – can be hard to come by. More than 60% of IT execs say they face challenges attracting appropriately trained and experienced IT professionals. Nearly a quarter seek the skills necessary to upgrade existing systems, while 22% need expertise in keeping systems and data secure.

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4 capabilities to look for in an
IT infrastructure integration technology partner

 IT resilience by Quest

To ride technology’s roiling waves rather than slip beneath them, many of your clients are shifting IT staff focus from operational support and maintenance to their organizations’ business strategies and innovation goals.

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Helping your clients toward IT resilience

 IT resilience by Quest

Now that a hefty majority of enterprise systems, applications, and workloads are considered mission- or business-critical, discussions about business continuity and disaster recovery focus on IT resilience architectures employing multiple geographically-distributed data centers that use live application failover to prevent downtime.
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Getting your clients on the road to business resilience

technological complexity by Quest

Despite all the (deserved) attention given cyberattacks, 82% of unplanned downtime can be attributed to application failures, hardware failures, or operational errors – at a time when 64% of business data and systems are considered either mission-critical or business-critical. No wonder 80% of organizations now demand a minimum of 99.99% availability – i.e., just 4.33 minutes of monthly unplanned downtime.

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Cybersecurity best practices:
Remember the basics + 3 strategies

technological complexity by Quest

In my last post, I described people-focused cybersecurity best practices to share with your clients. This time, I’m adding some key cybersecurity best practices basics as well as three essential cybersecurity strategies.

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7 employee-focused ways your clients can defend against ransomware

technological complexity by Quest

As ransomware goes, WannaCry spread spectacularly far and fast, aiming at enterprises more than consumers – but with meager effect on many, thanks to data backups.

Kudos for all those IT people who take their data backup duties seriously!

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Making your clients’ networks smart enough

technological complexity by Quest

The software-defined, self-optimizing network architecture that ’s so essential to your clients ’ ability to stay in business demands intelligence across the entire network – not just your clients ’ network core but their network edge, too.
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