Quest Technology Management

Helping clients manage their technology for over 30 years.

Why the right managed services provider can take care of your clients’ clouds

 business continuity strategy best practices

Your clients’ increasingly cloud-centric IT environments are becoming an ever more complex hybrid that needs to be managed in entirely new ways. And their best option is a trusted managed service provider with deep cloud experience.

Any of these five complaints signal a client’s need for cloud help:
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Cybersecurity in 2019:
Five key capabilities your client will need

 business continuity strategy best practices

Do your clients know that 47% of smaller businesses have suffered a cyberattack in the last year — and nearly half of those experienced multiple cyberattacks? Midmarket companies fare even worse: some 53% have experienced a data breach.

Attackers now see small/midmarket businesses as soft-target conduits into their larger partner companies. If your clients haven’t been attacked yet, either they’re lucky or they haven’t yet discovered the breach.

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When your clients need technical on-call
support services – three steps to take

 business continuity strategy best practices
Those inevitable evolutions in technology that your clients must embrace to stay competitive tend to involve integrations of old and new systems, software, functions, and processes.

These efforts often require long-term as well as short-term technical expertise. In effect, your clients require technical expertise on call 24 x 7 x 365.
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Help your clients cope with complex hybrid IT infrastructure support challenges

 business continuity strategy best practices
Complex hybrid IT infrastructures comprised of network, key servers, applications, clouds, services, data, storage environments, and, yes, users require constant care and feeding to ensure that performance goals are met and systems and data remain protected. Continue reading

How to help your clients optimize their cloud(s):
Four best practices

 business continuity strategy best practices

By 2021, cloud data centers will process 94% of all workloads and compute instances — and your clients need to be ready. Continue reading

Helping your clients close the IT talent gap

 business continuity strategy best practices

If you have a sense that your clients’ struggles with the IT talent gap have intensified lately, you’re on to something. Among North American IT decision-makers, 75% say they face a skills shortage, and few expect it to ease over the next two years.

How the IT talent gap hurts

Not all IT talent gaps are created equal. Cybersecurity and cloud computing skills are most in demand and there’s little relief in sight. By 2022, the cybersecurity workforce gap will stand at 1.8 million. Lack of IT talent also plagues cloud computing, big data, analytics, and information management.

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7 business continuity strategy best practices

 business continuity strategy best practices

If (when?) your clients express skepticism about the risks their business faces, you might try offering up these numbers:

  1. Cyberattacks that target businesses nearly doubled between 2016 and 2017, driven by an enormous spike in ransomware, including ransom denial-of-service (RDoS) attacks. Result: overall, the cost of a cyberattack has increased more than 27% from 2016 to 2017.

  2. 2017 was the most expensive year on record for natural disasters, due in significant part to extreme weather events across the U.S. that caused a total of $306 billion in damage. Last year saw 16 separate billion-dollar events, including three tropical cyclones, eight severe storms, two inland floods, a crop freeze, drought, and wildfire.
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