Quest Technology Management

Helping clients manage their technology for over 30 years.

4 capabilities to look for in an
IT infrastructure integration technology partner

 IT resilience by Quest

To ride technology’s roiling waves rather than slip beneath them, many of your clients are shifting IT staff focus from operational support and maintenance to their organizations’ business strategies and innovation goals.

When this happens, several challenges rapidly move front and center, notably: dealing with legacy environments, ensuring resilience, reducing technology complexity, and effectively integrating functionalities. Cloud services can help, particularly around issues of legacy systems, resilience, and, at least initially, technology complexity.

IT infrastructure integration challenges never die

But IT integration challenges tend to persist, since your clients’ IT infrastructures – whether in the cloud, on-premises, or some hybrid – must keep evolving so their business strategies and innovations can efficiently respond to changing customer expectations.

Sometimes, these IT integration challenges can be future-facing and dramatic, such as determining ways to prepare the business for how the 50 billion “connected devices” expected to populate the world in just three years will influence customers’ demands.

Other times, your clients’ IT integration challenges may seem downright mundane – but nonetheless critical to their ability to thrive. Even basic problems with how well their computing, networking, and storage resources work together to process, share, and store data and applications can quickly do inestimable damage.

Customizing IT infrastructure integration

In addition, just about every IT integration challenge is in some way unique to the enterprise environment in which it occurs. And often the most effective integration solution has been adapted to that environment, customized by experts in the (leading-edge) technologies used.

That’s when your clients call you. And that’s when you need to call in an IT infrastructure integration technology partner you can count on who will be able to field professional teams that have…

  1. Deep experience in assessing gaps between your clients’ current IT environments and the business strategies and goals those environments must enable.Your clients are best served by experts who can assess their current infrastructures and then help you show them both the advantages and limits of multiple options that boost their abilities to support business goals.
  2. The extensive and up-to-date expertise necessary to deploy and integrate leading-edge technologies like virtualization, software-defined networks/components/policies, autonomics, containerization, microservices, blockchain, IoT protocols, etc.
  3. Network and data center resources powering an ability to provide your clients with flexible, highly customizable infrastructure configurations. Ideally, these range from cloud platforms and managed services that span infrastructure-as-a-service and a broad swath of industry- and function-focused capabilities, to co-location, on-premises systems, and all manner of hybrid combinations.
  4. A commitment to both you and your clients that includes proactive attention to both your interests and your clients’ thanks to a dedicated account manager who doesn’t have to be brought up to speed about your situation every time you call.

Engaging a technology partner with this sort of breadth plus depth will shorten your clients’ journeys to achieving the IT infrastructure they’ll need to stay competitive.