Helping clients manage their technology for over 30 years.

6 best practices for structuring a SMART SLA

IT Integration

Yes, you can negotiate the customized service level agreement you need to ensure solid IT services performance and availability – even for your hyperscale public cloud services.

Developing the SMART SLA your business needs – a service level agreement that’s specific, measurable, achievable, relevant, and timely – begins with these 6 best practices:
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Making sure you get the IT services you pay for

IT Integration

Anyone who’s signed up for even a simple cloud service has encountered (and, I hope, actually read) the accompanying service level agreement (SLA), which delineates precisely what services you’re getting and the metrics by which the levels of those services are measured.
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Getting the IT talent you need: 4 best practices

IT Integration

Given the mission-critical nature of your organization’s IT operations, it’s essential that you attract and retain the right IT human resources. To acquire the IT talent you need, I suggest these 4 best practices:
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Got IT infrastructure/integration issues?
Look for these 4 capabilities in your technology partner

IT Integration

An IT infrastructure integration technology partner you can count on will be able to field professional teams that have…
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Are you facing down your IT integration challenges yet?

IT Integration

Almost daily, business headlines describe how powerful, inexorable waves of information technology roll through our world transforming how we process, communicate, store, secure, and use data.
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Got DRaaS and/or managed service DR? Pay attention to BC/DR plan updating anyway

Developing the IT resilience your enterprise needs

Disaster Recovery as a Service is fast becoming a business essential as it’s implemented in more and more enterprise multi-site resilience strategies. Hardly surprising, since DRaaS simplifies recovery operations by combining protection, orchestration, and automation.
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Developing the IT resilience your enterprise needs

Developing the IT resilience your enterprise needs

These days, most enterprise systems, applications, and workloads are deemed mission- or business-critical. So, in addition to redundancy and high availability, discussions about business continuity and disaster recovery focus on IT resilience architectures employing multiple geographically-distributed data centers that use live application failover to prevent downtime.
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