Helping clients manage their technology for over 30 years.

How managed/hosted services can deliver competitive advantage

IT Integration

It’s pretty easy these days for your IT operations to feel a bit out of control as you field all those demands to deploy IT resources in the cause of creating competitive advantage.

Your budget doesn’t budge much, but the demands certainly do. Throw more workloads into more and different clouds while somehow also adequately overseeing and supporting all those cloud, managed, and co–location services. Accelerate application development. Achieve greater scalability. Ensure that your enterprise data–as well as access to it–is always sufficiently secure.

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6 best practices for structuring a SMART SLA

IT Integration

Yes, you can negotiate the customized service level agreement you need to ensure solid IT services performance and availability – even for your hyperscale public cloud services.

Developing the SMART SLA your business needs – a service level agreement that’s specific, measurable, achievable, relevant, and timely – begins with these 6 best practices:
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Making sure you get the IT services you pay for

IT Integration

Anyone who’s signed up for even a simple cloud service has encountered (and, I hope, actually read) the accompanying service level agreement (SLA), which delineates precisely what services you’re getting and the metrics by which the levels of those services are measured.
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Getting the IT talent you need: 4 best practices

IT Integration

Given the mission-critical nature of your organization’s IT operations, it’s essential that you attract and retain the right IT human resources. To acquire the IT talent you need, I suggest these 4 best practices:
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Got IT infrastructure/integration issues?
Look for these 4 capabilities in your technology partner

IT Integration

An IT infrastructure integration technology partner you can count on will be able to field professional teams that have…
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Are you facing down your IT integration challenges yet?

IT Integration

Almost daily, business headlines describe how powerful, inexorable waves of information technology roll through our world transforming how we process, communicate, store, secure, and use data.
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Got DRaaS and/or managed service DR? Pay attention to BC/DR plan updating anyway

Developing the IT resilience your enterprise needs

Disaster Recovery as a Service is fast becoming a business essential as it’s implemented in more and more enterprise multi-site resilience strategies. Hardly surprising, since DRaaS simplifies recovery operations by combining protection, orchestration, and automation.
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