Helping clients manage their technology for over 30 years.

Staying competitive with tech customization:
Here’s what you need to know

Competitive with Technology Customization by Quest

There’s no question that information technology is changing the way everybody does business. I see this up-close daily as we help customers streamline IT operations as well as create and deploy innovative new digital capabilities.

What I’ve noticed of late is the buzz about customized development of software and platforms. This is certainly understandable: more than 70% of companies complain they can’t find the perfect system.
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As above, so below: Why the right healthcare IT consulting matters

Healthcare IT Solutions from Quest

If you work in healthcare IT, you’re probably feeling under siege from all sides — because the role of IT in healthcare is changing. Fast.

Given the current cost of healthcare in the US, it’s no surprise that IT would play a key part in what’s become a national priority: Create higher value at lower cost.

But that only intensifies the pressure …

Pressure comes from on high, in the form of new CMS rules (CMS, for the uninitiated, runs Medicare/Medicaid and pays some 40% of the nation’s healthcare bills).

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Desktop Virtualization Services: More Options Than You May Realize

As we watch dreams of mobility coming true around us every day, the appeal of desktop virtualization is obvious. Pile on seemingly perpetual Windows end-of-life concerns, and that appeal only grows.

VDI — virtual desktop infrastructure — enables enterprises to optimize costs by continuing use of legacy systems, while also running the latest applications and remotely publishing them to any device. Managing VDI is complex, however – the acquisition, care, and feeding of its infrastructure is costly and demands expertise many do not have.

Enter desktop virtualization services, which take VDI either wholly or partly into the cloud. Continue reading

The evolving benefits of DaaS

Advantages & Benefits of Cloud Services & DaaS

The traditional benefits of DaaS — an OpEx advantage trading upfront costs and endless management and maintenance hassles for predictable pay-as-you-go dynamic scalability — are gaining even more clout as DaaS solutions mature.

It’s been shown that desktops in the cloud pay off – and this trend promises to continue:
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Get ready for the zettabyte networking era

network management & performance

Many new technologies hold promise for your business —mobile devices, cloud computing, virtualization, big data, the Internet of Things — but they also pose challenges to your enterprise network’s performance and your ability to conduct effective network performance monitoring.

Often this is because many enterprise networks are based on outmoded models that result in performance bottlenecks as network traffic increases. Continue reading

New app dev challenges in 2015 — Are you ready?

mobile app development challenges

Regardless of the sector in which your business operates or its size, conducting mobile and web application development has never been more important – because it’s never had more of a competitive impact.

It’s not without challenges, however. That’s because application development software technologies and IT environments change quickly, and app dev itself has never been more complex. Keeping up is tough and getting tougher.
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Conquering Cybersecurity Problems: Managed IT Services Can Help

Managed Security Service Provider - Quest

In my last post, I described some of the key ways Managed IT Services help monitor networks and applications, conduct real-time analysis of security alerts, and streamline management of security reporting and policy compliance.

Important as these Managed IT Services are, however, the IT-centric capabilities they provide are just part of a larger IT security picture. Unquestionably, these capabilities are necessary, but they are by no means sufficient – especially if your goal is (as it should be) to create and sustain multiple security layers that are proactive and preventive. Continue reading

2 Steps to Choosing a Cloud-Based Disaster Recovery (DR) Provider

Disaster Recovery Best Practices - Quest

Disaster Recovery is one of those best practices you can’t imagine needing – until your business gets hit by a power failure, bad weather, or a single-point-of-system failure you didn’t realize was there.

Suddenly, you need help. You need the right provider with the right solution, right now. In my last post, I reviewed the reasons why a cloud-based Disaster Recovery solution may be the best proactive measure for sustained resilience and outright prevention.

It remains sound advice – but how do you choose the right provider of cloud-based DR services? Continue reading

5 Reasons Why Disaster Recovery as a Service Is a Smart Idea

100 dollar bill in a light bulb

If you check out the numbers, it’s clear that businesses with solid Disaster Recovery plans will be back on their feet within hours or days following an event, while the majority of those without DR plans — too often smaller businesses — won’t recover at all.

But it doesn’t have to be that way. Continue reading

8 Best Practices to Develop a Business Resilience Strategy

Resilience concept illustrated by a blue arrow made of balls

According to Gartner, by 2020 60% of businesses will suffer major service failures due to mismanagement of risk in new technology and use cases. This is why, in my last post, I suggested that the best way to deal with these risks is to commit to a strategy of resilience — “the capacity of an organization to plan for and adapt to change or disruption through anticipation, protection, responsive capacity, and recoverability.”

To get a sense of a resilient business in 2015, let’s start with where you want to end up.

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