Helping clients manage their technology for over 30 years.

Disruptive technologies:
Coming soon to an industry sector near you

Disruptive Technologies by Quest

Anyone familiar with Uber or Airbnb will agree that well-deployed disruptive technologies can be dramatic and industry-upending. Even so, if your business earns its living far from such events, you may think you have years yet before needing to deal with “anything like that.”

You might want to think again, however. This season’s analyst predictions about 2016* stand out for their warnings about the reach and speed of disruptive technologies.
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IT professional services:
Help figuring out what you need to heed

IT Professional Services by Quest

Across most enterprises — even the very small — information technology is changing how business is done. Ignoring or rejecting these technologies merely puts your organization behind the competitive eight-ball.

But knowing which technologies to pay attention to — and when — depends on such factors as the economic sector in which your business operates, financial constraints, your appetite for risk, your thirst for opportunity, and a whole lot more. Add up all these factors and the resulting mix is entirely unique. Now you have to figure out the impact those large waves of technological change will have.
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Staying competitive with tech customization:
Here’s what you need to know

Competitive with Technology Customization by Quest

There’s no question that information technology is changing the way everybody does business. I see this up-close daily as we help customers streamline IT operations as well as create and deploy innovative new digital capabilities.

What I’ve noticed of late is the buzz about customized development of software and platforms. This is certainly understandable: more than 70% of companies complain they can’t find the perfect system.
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Help with IT staffing:
When walking the walk really matters

IT-Information Technology Staffing Solutions from Quest

In my last post, I noted some recent research about the shortage of skilled IT talent and the challenges this poses to any organization trying to keep its information technology capabilities competitive.

Topping the list of skills companies struggle to acquire these days are those related to ‘big data’ — such as data scientist, data specialist and data architect — as well as information security and Java-related skills.
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Closing your IT skills gap in a gig economy

IT-Information Technology Staffing Solutions from Quest

Is your business one of the 43% with understaffed IT operations?

Recruiting IT talent has become a significant issue for most businesses; in many organizations, more than 33% of HR spending is allocated to IT staffing solutions, i.e., hiring and retaining IT talent.

Keeping IT talent has become a struggle, too; an annual turnover of 25% of a company’s IT staff is common — and surprisingly so, given that, on average, IT staffers report being approached by recruiters six times a month.

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The IT Security Arms Race: How Well Are You Keeping Up?

Hands typing quickly on a keyboard

Today’s digitization of just about everything – especially a whole lot of business data – means the technologies your organization depends on may be changing more quickly than you think.

Of course, this has been true for some time. But for a while it wasn’t the case – software patches and antivirus updates were less frequent, and the sense of urgency was by similar degree, less as well.

Alas, that was then. Now if you let your IT environment – especially your security stance – fall behind, you could be left exposed to some pretty insidious threats.
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The Recovery Gap – Part 2: A Short List of 5 Best Recovery Practices

360-degree arrow concept

In my last post, I shared some sobering numbers from a recent study by the DRP Council on how well  and not well  organizations recover from disruptions. Many of the problems revealed in the study can, I believe, be attributed to four causes:

  • Inadequate recovery plans that don’t anticipate the types of events that actually occur
  • Insufficient plan documentation and lack of compliance reporting
  • Not nearly enough recovery plan testing
  • Failing the recovery tests that do occur

All of this is eminently understandable  it’s hard to focus budget and time on what we prefer to regard as unlikely possibilities.

So here’s my first recovery best practice: think of your recovery plan as the best way to keep those possibilities unlikely, because when they do happen, they cost plenty. Continue reading

Are you buying a service — or an illusion?

Handshake in gray

Imagine discovering that for the last 12 months none of your company data had been backed up at your designated co-lo.

Worse, you only found this out because your corporate site has suffered a catastrophic failure. All your data has been lost — and you have no way to retrieve it.

You’re outraged, of course, and you want answers. How could your co-lo provider fail to back up your data? What about your provider’s vaunted disaster recovery service? Who is responsible for allowing this to happen?  Continue reading

DaaS vs. VDI — Is This the Right Question?

Deciding between two doors

Which is the better solution — DaaS or VDI?

Each camp promotes its approach and dismisses the other while analysts argue about which one will “prevail.” Yet these technology debates do little more than distract you from finding the best solution for your organization.

So pull your eyes from those tech specs and focus on these six questions:
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Pay Attention to the Chain of Control

These days, you can buy Cloud services from just about anyone.

Some of these providers do it all themselves, from initial needs assessment through design, integration, customization, and implementation all the way to post-deployment support. Even if they provide capabilities via reselling products and services from others, they have deep technical knowledge of what they’ve provided and can stand by it.

So as a customer, your chain of control is unbroken — when you want help or information about your service, you’ll get what you need.

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