Helping clients manage their technology for over 30 years.

Why your IT infrastructure needs technical on-call support services

 Forging a path to IT resilience

Those inevitable evolutions in technology that your business must embrace to stay competitive tend to involve integrations of old and new systems, software, functions, and processes.

These integrations often turn out to be arcane and complex, which means you require long-term as well as short-term technical expertise that your staff can access anytime — technical expertise from people familiar with your IT setup and who are, essentially, on call. Continue reading

Getting the support you need for your complex hybrid IT infrastructure

 Forging a path to IT resilience

In my last post, I described the challenges of providing support for the sort of complex hybrid IT infrastructures that have become critical for business success.

Effective support for these IT infrastructures requires both human expertise and sophisticated automated tools that can be beyond your reach.

Continue reading

Facing support challenges for that complex hybrid IT infrastructure of yours?

 Forging a path to IT resilience

Enterprise IT infrastructures have changed dramatically in the last few years, thanks to the technical prowess and cost-efficiencies of internet communications, virtualization, and, of course, cloud computing. Continue reading

Forging a path to IT resilience

 Forging a path to IT resilience

In my last post, I focused on wildfire, one of several kinds of disruptive threats that can quickly bring down a business and the IT infrastructure on which it critically depends.

Continue reading

Got IT infrastructure/integration issues?
Look for these 4 capabilities in your technology partner

IT Integration

An IT infrastructure integration technology partner you can count on will be able to field professional teams that have…
Continue reading

Consider This about Unified Communications

Bringing integration and efficiency to your organization’s communications technologies? I recommend you keep these matters front-of-mind:

Your budget, your legacy. Older communications installations may not do well in Unified Communications (UC) architectures — so do you attempt to bring along what you already have or replace it?

This decision impacts your network. If you haven’t been keeping up with users’ demands for connectivity, a successful UC deployment may require more capacity than you currently possess.
Continue reading

Network services drive the managed tech environments you depend on

Network Services by Quest

In my last post, I wrote about the crucial role network services play in underpinning cloud and managed services — and notably in enabling your technology services provider to wield a mix of customizable services they can tailor specifically to your business’s needs.
Continue reading

What Kind of Cloud Customer Are You?

When clients contemplating a move to the cloud ask for advice, we tell them to start by being realistic about what cloud computing actually offers.

Yes, the cloud frees budgets from constant investment in infrastructure, reducing CapEx expenditure.

But the cloud is a technology, not a solution that will automatically deliver benefits like faster time-to-market or streamlined methods or a fix for personnel or process issues within your enterprise.

Next, we advocate a know thyself approach. You’ll get the most out of a cloud implementation by understanding what you’re trying to accomplish. Be honest about your strengths and weaknesses.

If you’re certain about having access to the technical talent you’ll need to get from purchase to actual delivery of services, then go it alone.

If you’re less certain about what to do once you’ve ordered up servers and terabytes of data, you’ll want some help — which brings us to the last bit of advice: know thy cloud provider.

Cloud providers, like cloud computing itself, come in a dizzying array of options.

So don’t let a cloud provider tell you there’s only one way to get something done. Those vendors are trying to sell you their product rather than a solution that fits your business.

But you can in fact get exactly what you need without giving up the economies of scale the cloud promises. Ask a trusted technology advisor how.

Are you buying a service — or an illusion?

Handshake in gray

Imagine discovering that for the last 12 months none of your company data had been backed up at your designated co-lo.

Worse, you only found this out because your corporate site has suffered a catastrophic failure. All your data has been lost — and you have no way to retrieve it.

You’re outraged, of course, and you want answers. How could your co-lo provider fail to back up your data? What about your provider’s vaunted disaster recovery service? Who is responsible for allowing this to happen?  Continue reading

What to Look For in IT Operations Analytics Capabilities

iPhone sitting on background with map of the world and charts and graphs coming out of the phone.

In my last post, I discussed how IT operations analytics can transform the masses of IT performance data into insight that provides broad, cross-tier network and infrastructure visibility so that …

  1. Issues may be proactively recognized and resolved before they affect your business
  2. Future capacity and provisioning requirements may be anticipated
  3. A performance baseline built from multiple metrics can be established, reducing the time, money, and headaches associated with planning and deploying new projects, such as cloud deployments or virtualization.

But how should you go about choosing an IT operations analytics solutions? This is worth paying attention to, since such solutions are new, called by a number of different names (though likely not for long) and are available both as appliances and cloud-based services. Continue reading