Helping clients manage their technology for over 30 years.

Making sure you get the IT services you pay for

IT Integration

Anyone who’s signed up for even a simple cloud service has encountered (and, I hope, actually read) the accompanying service level agreement (SLA), which delineates precisely what services you’re getting and the metrics by which the levels of those services are measured.
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Does Your Cloud Provider Care About You?

Hybrid Cloud by Quest

Offloading your IT functions to a cloud service can be an immense relief.

The day-to-day operational hassles belong to someone else. Dashboards and web portals make it much easier to track network and application performance, even if you’re lounging by a pool somewhere. When you need to scale up or down, there’s an app for that. The security of your data is in the hands of well-trained experts using sophisticated tools. Time for another mojito.
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Are you facing down your IT integration challenges yet?

IT Integration

Almost daily, business headlines describe how powerful, inexorable waves of information technology roll through our world transforming how we process, communicate, store, secure, and use data.
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Got DRaaS and/or managed service DR? Pay attention to BC/DR plan updating anyway

Developing the IT resilience your enterprise needs

Disaster Recovery as a Service is fast becoming a business essential as it’s implemented in more and more enterprise multi-site resilience strategies. Hardly surprising, since DRaaS simplifies recovery operations by combining protection, orchestration, and automation.
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The new look of enterprise networks – virtual, automated, cloudy, and smart

Enterprise Network by Quest

As I noted in my last post, the success of most enterprises increasingly depends on the ability to deliver a positive customer experience online – an experience that relies on reliable, high-performing digital network architectures with several key capabilities:
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What to look for in a cloud-aware managed/hosted services provider

The cloud in 2017: 3 trends by Quest

Choosing the right managed/hosted services provider for your organization can be tough because what such providers offer – and how they deliver – can vary greatly.
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The value of adding managed/hosted services
as you reach for the clouds

The cloud in 2017: 3 trends by Quest

If your organization is like most others, it’s using plenty of cloud services – an average of five if yours is a small or mid–size operation, 18 if it’s large.

After all, maintaining in-house IT infrastructure drains valuable time, effort, and management bandwidth for the sake of capabilities that today’s hyperscale public cloud environments can provide far more effectively.
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Cloud security in 2017: stronger than ever

The cloud in 2017: 3 trends by Quest

If you’ve concluded that the public cloud services you use are as secure, or even more secure, than your traditional on-premises environment, you’re in good company – nearly two-thirds of IT leaders surveyed last year agree with you.

Why cloud security tops on-premises security

As they bring in yet another cloud service (and mention it only after the fact, if at all), most of the managers of your lines of business probably don’t think much about cybersecurity – but cloud services providers certainly do. Their reputations depend on it, which is why they’re investing in a two-pronged approach to cloud security:
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The importance of cloud-transforming technologies

The cloud in 2017: 3 trends by Quest

Did you know that the typical cloud user leverages six clouds on average and 80% of enterprise IT organizations will commit to hybrid clouds this year?

Here, then, is a quick look at the transformative change now occurring under the hybrid, multi-cloud hood:

Accelerated cloud workload automation

For the sake of platform-independence, cloud workload automation is reaching above the orchestration layer to ease application management and accelerate app delivery by speeding up both initial deployment and ongoing DevOps integration.
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The cloud in 2017: 3 trends to watch out for

The cloud in 2017: 3 trends by Quest

In this age of the restless customer – not merely digital-centric but also “adventurous, experimental, and downright fickle” – I notice three crucial cloud-shaping trends:

1   The shadow IT underground

Business units everywhere buy cloud services without IT department approval in a mass decentralization of IT “authority.”

Why? Because these cloud services help business units stay competitive, responsive, and innovative at a time when 40% of consumers have expressed “a high willingness and ability to shift spend,” and another 25% are leaning that way.
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