Helping clients manage their technology for over 30 years.

Beware: Downtime can cost your business thousands of dollars per day

For any business leader, the “D” word — downtime — tends to cause lack of sleep. For many businesses, downtime can be a show-stopper. And the 2011 Disaster Preparedness Survey* conducted by Applied Research for Symantec reveals just how quickly downtime can wreck a bottom line.

According to the survey of more than 1,800 businesses and their customers, the typical small business surveyed experienced six outages during the last year. Downtime cost them a median of $3,000 per day. That rose to a median of $23,000 per day for mid-sized businesses.

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Three ways you know you’re caught in the IT Product Trap

The Product Trap. That’s where your IT guys and their product vendor buddies come to you with a neat little story about how this here latest-and-greatest gizmo should be deployed company-wide because it’ll save a gazillion dollars. Except that…

  1. They don’t have meaningful data or metrics to back up the claim.
  2. They neglect to mention that making it actually work in the real world requires significant changes to a raft of related processes and organizational structures.
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Three decisions you shouldn’t leave to your IT staff

Many people who run organizations often completely defer decisions about technology to their IT people. So what decisions do the people in charge of the business need to keep for themselves when it comes to IT? In my experience, there are three that matter most:

  1. Which business and infrastructure processes should IT focus on?

    Some projects will be business-critical but technically mundane; others will be breathtakingly state-of-the-art but merely nice to have. This decision is bet-the-business strategic and it should always be decided by the person(s) responsible for the whole enterprise, not just IT.
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Beyond the commoditized cloud: 3 aspects of customization

While cloud computing services save you from much of the arcane complexity inherent in today’s information technology, this can go too far when a provider eschews customization to simply sell you a cast-in-concrete service package and then walk away.

So look for a cloud services provider you can trust to take the time to understand your objectives and what’s necessary to achieve them. Without sacrificing affordability, the right cloud services provider should be able to work seamlessly with your staff, systems, policies, and procedures to design, deploy, and support the exact service solution your business needs to compete and grow.

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4 ways cloud computing boosts your bottom line

Cloud computing is a tried-and-true approach that exploits the universality of a new(ish) delivery mechanism: The Internet.

When you implement cloud computing solutions, you will be able to…

  • Reduce capital expenditures. You pay a monthly fee that comes out of your operating budget, not CapEx.
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