Building Better Wireless By Mapping Your Goals Posted on August 18, 2014 by Tim Burke Wireless chatter really is everywhere: I recently saw an ad from a major pain relief company touting the benefits of its latest product, a “wireless” pain patch But wireless implementations can be plenty painful, and there’s no magic patch to ease the strain. When clients ask us the best way to ensure that a wireless service performs as desired, we advise them to begin by asking — in non-technical terms — what they’re trying to accomplish. For example, do you want to give access to anyone (everyone?) walking the halls? What about the parking lot? How about visitors? What level of access feels comfortable in terms of security, cost? The key is to keep the conversation from devolving into a discussion about products or technologies (e.g., controller vs. cloud) until you’ve first mapped out your goals for implementing the technology. Armed with these non-technical objectives, crafting an SLA or delivery contract that realistically meets the needs of users becomes possible. Lastly, don’t fall for a ‘set it and forget it’ solution sell — there’s no such animal. Technology is change. Your single technology constant should be a technology advisor/partner you can rely on.