Helping clients manage their technology for over 30 years.

Finding a managed services provider to take care of your clouds

Cybersecurity in 2019: Not in Kansas anymore

If your organization uses cloud services, you’re probably in need of cloud management — and for that you’ll likely end up turning to a managed services provider.

As you do, beware those with limited focus (e.g., supporting just one type of cloud ecosystem). I believe you’re better helped by a provider able to manage hybrid multi-cloud environments, including both public and private clouds as well as data center resources.

Look for a managed services provider that…

Understands hybrid multi-cloud strategy

Your provider should be able to help you create a strategy driving effective enterprise-wide cloud policy and governance practices that ease management, maintenance, and compliance efforts.

A managed services provider able to do this should have extensive cloud management credentials and seek to learn the intricacies of your business in order to optimally integrate and orchestrate your various cloud services and other IT infrastructure elements.

Can consistently apply a unified platform/model across hybrid multi-cloud infrastructures

Rather than implement multiple cloud models, you’re better off turning to a managed services provider with the leading-edge technical skills and tools needed to deliver a single view of all cloud resources that unifies your various cloud and non-cloud environments into a single platform or operating model. Such a unified environment is easier to monitor, manage, and keep secure.

Will customize to meet your needs

In addition to the talent, tools, and comprehensive services necessary for delivering on your long-term cloud strategy, your provider must also understand where it can best add value by affordably customizing capabilities to meet your particular requirements — without adding complexity and limiting your future options.

Can constantly monitor and manage your infrastructure

To ensure that there are always eyes on your IT infrastructure, pick a provider that can monitor, alert, and manage activity across all your clouds as well as the rest of your environment and gives you access to a multi-disciplinary team of consultants, project managers, designers, engineers, and product specialists when you need them.

Has deep security experience

Though public clouds have long been regarded as more secure than many private data centers, increasing cloud complexity requires enhanced cloud security, since each additional feature can create a new potential attack surface.

So it’s important that you make sure the cloud managed services provider you choose is “secure from the start” by being able to accommodate new cloud services with less risk thanks to real-time discovery, frequent threat scanning, active alerting, and immediate remediation.

Is flexible

As your business needs change, your IT infrastructure — including your cloud environments — should be able to adapt accordingly. Make sure you choose a cloud-savvy managed services provider with the ability to quickly and efficiently adjust the services it provides you.

Five signs you need managed/hosted services in a cloudy world

Cybersecurity in 2019: Not in Kansas anymore

Do you see your assorted cloud services as, in effect, satellite data centers with mostly the same old operational and management issues?

In fact, your increasingly cloud-centric IT environment is becoming an ever more complex hybrid that needs to be managed in entirely new ways. Unless your organization is large, your best option is to turn to a trusted managed service provider with deep cloud experience. Continue reading

Don’t Ignore Infrastructure Care and Feeding

Don't Ignore Infrastructure Care and FeedingIn many ways, the opportunity potential of today’s new technologies is profound. Vendors eager to convince you that what they’re selling will transform your business are touting web applications that keep your company in front of customers round the clock, multi-cloud platforms, IoT devices, etcetera.
Continue reading

What your technical on-call support service should offer

 Forging a path to IT resilience

In my last post, I reviewed why you need technical expertise available on-call 24 x 7 x 365. Now I offer three steps that will take you to the technical expertise you need to keep your IT environment humming so you can focus on your business.

Continue reading

Why your IT infrastructure needs technical on-call support services

 Forging a path to IT resilience

Those inevitable evolutions in technology that your business must embrace to stay competitive tend to involve integrations of old and new systems, software, functions, and processes.

These integrations often turn out to be arcane and complex, which means you require long-term as well as short-term technical expertise that your staff can access anytime — technical expertise from people familiar with your IT setup and who are, essentially, on call. Continue reading

Getting the support you need for your complex hybrid IT infrastructure

 Forging a path to IT resilience

In my last post, I described the challenges of providing support for the sort of complex hybrid IT infrastructures that have become critical for business success.

Effective support for these IT infrastructures requires both human expertise and sophisticated automated tools that can be beyond your reach.

Continue reading