Helping clients manage their technology for over 30 years.

What your technical on-call support service should offer

 Forging a path to IT resilience

In my last post, I reviewed why you need technical expertise available on-call 24 x 7 x 365. Now I offer three steps that will take you to the technical expertise you need to keep your IT environment humming so you can focus on your business.

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Why your IT infrastructure needs technical on-call support services

 Forging a path to IT resilience

Those inevitable evolutions in technology that your business must embrace to stay competitive tend to involve integrations of old and new systems, software, functions, and processes.

These integrations often turn out to be arcane and complex, which means you require long-term as well as short-term technical expertise that your staff can access anytime — technical expertise from people familiar with your IT setup and who are, essentially, on call. Continue reading

Getting the support you need for your complex hybrid IT infrastructure

 Forging a path to IT resilience

In my last post, I described the challenges of providing support for the sort of complex hybrid IT infrastructures that have become critical for business success.

Effective support for these IT infrastructures requires both human expertise and sophisticated automated tools that can be beyond your reach.

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Facing support challenges for that complex hybrid IT infrastructure of yours?

 Forging a path to IT resilience

Enterprise IT infrastructures have changed dramatically in the last few years, thanks to the technical prowess and cost-efficiencies of internet communications, virtualization, and, of course, cloud computing. Continue reading

Six ways cybersecurity breaches can bring down your business

 Forging a path to IT resilience

These days, the consequences of inadequate cybersecurity have profound impacts on companies’ reputations, bottom lines, and leadership jobs. Equifax’s 2017 breach, for instance, cost $439 million, tanked its share price by 27%, and forced its CISO, CIO, and CEO to resign. Continue reading

Forging a path to IT resilience

 Forging a path to IT resilience

In my last post, I focused on wildfire, one of several kinds of disruptive threats that can quickly bring down a business and the IT infrastructure on which it critically depends.

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Wildfires are unique — and so are the ways IT must cope with them

Cloud Optimization

When it comes to the costs of natural disasters last year – what reinsurer Aon Benfield calls “perils” – wildfires ranked a distant third. Continue reading

Four cloud optimization best practices

Cloud Optimization

Just as your embrace of cloud computing has been unique, so will the approach you take to optimizing your cloud(s).

Inevitably, you’ll face the sheer complexity of emerging IT technologies as well as decisions about productively and cost-efficiently deploying and managing those technologies, and about choosing from among an ever-growing range of cloud provider options and pricing models.

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