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Quest Technology Management

Helping clients manage their technology for over 30 years.

Emerge from old technology to meet the future demands of your business

Quest's VoIP Assessment yields:

Critical Answers

You've considered moving to or upgrading your existing hosted Voice over IP (VoIP) solution, but you're unsure of the impact internet telephony will have on your network or team's work flow. Before adopting anything new, it's critical that you first understand the state of your existing hardware. What application versions are you running and are they supported? Are your support contracts current? Is your hardware? Through non-invasive data collection, Quest will answer these questions, identifying current limitations and restrictions so your company can plan accordingly.

In-Depth Examination and Practical Simulation

To identify potential hiccups and define the most efficient VoIP transition, Quest engages in a comprehensive review of the existing VoIP solution, evaluating hardware, fault tolerance, PBX functionality, inbound/outbound calling, and requirements for additional functionality. Quest also gauges your company's most critical needs by simulating user experience. Using RISC Network's TrafficSim tool, Quest:

  • Simulates VoIP media traffic using constant packet rates and sizes that mimic specific VoIP Codecs (such as G.711 or G.729)
  • Applies separate quality measurements and profiles to each type of packet flow
  • Provides detailed insight into 3 key metrics – jitter, loss, and latency – on each of the simulations performed, with well-defined, easy-to-evaluate thresholds

Actionable Documentation

Following evaluation and simulation, Quest provides an account of your network performance, including a VoIP/Unified Communication performance report. Armed with such information, you can toss yesterday's outdated technology and embrace newer, more efficient features that better complement your organization's competency.

VoiP Digital Readiness steps

Related Infographic


What works for you and your team? Depending on your availability and requirements, we can meet with you as soon as possible, or in the near future.

The VoIP Assessment is conducted remotely.

Recommended Attendee Titles
If you are not the business owner and/or key decision maker, please ensure they are present; business operations/decisions are directly tied to technology requirements for most organizations. We also recommend having these key team members present:

IT Management
C-levels involved in planning/budgeting process

Preferred Documentation to Review
We recommend having the following items ready for the Check, if possible:

SNMP Enabled
Subnet Range to be Scanned

Timeline at a Glance

Pre-Workshop: Scheduling kickoff call, establishing priorities

Kick-Off Call: Introductions, agenda, expectations

Install Meeting: Cloud-based appliance installed

Final Review: Quest provides Executive Summary including recommendations and action items