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Quest Technology Management

Helping clients manage their technology for over 30 years.

FOR IMMEDIATE RELEASE

Quest® Recognized by Cisco for Excellence in Customer Satisfaction in the USA

Sacramento, CA: August 1, 2012 – Quest announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Quest for delivering outstanding customer service to customers in the USA.

Tim Burke, Quest President and CEO states, "Quest values the emphasis we place on Customer Service because it represents relationships that are built on our tenet ‘How can we help?’".

"Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate Quest for achieving outstanding customer satisfaction," said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.

Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner’s pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.

The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program’s specializations and certifications, Cisco recognizes a partner’s expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and pre-sales and post-sales support capabilities — critical factors in choosing a trusted partner.

Find More Information Online:
Cisco Certified Partners

About Cisco Systems

Cisco Systems, Inc. (NASDAQ: CSCO) is the worldwide leader in networking for the Internet. Information about Cisco can be found at http://www.cisco.com. For ongoing news, please go to http://newsroom.cisco.com.

About Quest®

Celebrating its 30th year, Quest has been a trusted technology management company delivering successful solutions for our clients from Fortune 50-5000 small and medium-sized clients. Quest is ranked #9 on the Global Managed Services Cloud Providers top 100 by MSPmentor and ranked one of CRN’s Solution Provider 500 among US technology firms as well as CRN’s top 250 Tech Elite, and CRN’s designation of Cloud Elite.

Quest offers clients a portfolio of professional, cloud and managed services, including consulting, security, wireless, data backup, disaster recovery, business continuity, system performance, telecommunications & transport, VoIP, IP video surveillance, and technical staffing; either on-site or from its secure global service delivery centers. Services may be obtained through QuestFlex®, a unique service level agreement, allowing companies to "Invest in the capability, not in the product".

Quest and QuestFlex are registered trademarks of Quest Media & Supplies, Inc.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries.

Contact Information

Barbara Klide
Quest
800.326.4220
Barbara_Klide@questsys.com