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Case Study: Golden 1 Credit Union

Credit Union Utilizes Quest Expertise to Maximize Network Efficiency

 

The Golden 1 Credit Union began working with Quest in late 1997. Quest's responsibilities have included assisting Golden 1 with knowledge management as well as a complete migration to Cisco equipment. Golden 1 was also experiencing problems with its network, so Quest was brought in to assist the company with network diagnostics and maintenance.

"We needed someone with a lot of experience in network troubleshooting and Quest established their credibility right away," said Randy Rockwell, vice president of information technology at Golden 1. "Not only was Quest able to determine the problem, they wanted to understand our business and goals in order to provide us with the best solutions."

The problem with Golden 1's network was caused primarily by broadcast storms that hit the network at 5:00 p.m.

"This was the worst time of day because it prevented all of the branch offices from updating their network," said Mike Dillon, director of Quest's professional services group. "They were testing some kiosk systems with ATM machines and the host didn't like it. It was flooding everyone's system, stopping communications on that infrastructure."

After two to three weeks of experiencing these storms, Golden 1 decided to have Quest examine the network. Within an hour, Quest was able to determine the problem.

"Everyone we've dealt with at Quest has been very approachable, which is not typical in client-vendor relationships," Rockwell said. "It's as if we're on the same team because everyone is working for a common goal."

To alleviate the problem, Quest installed new equipment, including core infrastructure switches and routers, branch routers and terminal servers, thin client PCs and corresponding printers at each branch, rackmount servers and a variety of software applications.

"Quest is very professional and accommodating and they are willing to go the extra mile for customer satisfaction," Rockwell said. "They have worked many long and late hours for us to make sure that everything was working properly. They have even given us their cell phone numbers so we can reach them at any time."

Quest is also supporting Golden 1 in the performance management of its network, including 24-hour monitoring and intrusion detection.

"We continue working with Quest on additional network planning and troubleshooting," Rockwell said. "We will rely on their expertise for networking and other projects in the future."

 

About Quest

Quest is a technology management company that has been serving Fortune 50-5000 and small and medium-sized corporations, state and local government, and educational institutions since 1982. The company offers clients a portfolio of professional services, managed services, telecommunications & transport, maintenance contract management, fiber-optics, wireless & structured cabling, and technical staffing, all backed by the most advanced technologies.

 

About The Golden 1 Credit Union

The Golden 1 Credit Union is the sixth largest credit union in the U.S. and the largest credit union in California with over $3 billion in assets and 360,000 members. The Golden 1 has 55 offices and more than 250 ATMs statewide. The Golden 1 offers a full range of low-cost or no-cost products and services including low-rate consumer loans and VISA® cards; low-rate real estate loans; up to 100% financing on new or used autos; dividend-earning checking accounts; high-yield savings and money market accounts; ATM/check cards; computer-based and telephone account access.

 

 

Contact Information

To order a hard copy of Quest's Press Kit of for further information, please contact Barbara_Klide@questsys.com