FAQs We believe IT should be easy. http://www.questsys.com/Default.aspx http://www.questsys.com/questWhoWeAre.aspx Quest is a worldwide technology management company with over 30 years of experience. Quest's customers benefit from an integrated blend of the most current and emerging technologies available from one of over 25 secure global Quest Service Delivery Centers, or at the customer site. We help transform businesses with successful, tailored, efficient IT solutions with predictable cost models. This allows our customers to focus on the growth of their business and reduce IT spending. Why do we do it? http://www.questsys.com/files/SAN_MayJun2012.pdf We believe IT should be easy and customers should have the assurance of reliable technology with customized requirements, improved productivity, and reduced overhead costs. We help our customers reach these goals. How do we deliver? http://www.questsys.com/assessment-services.aspx We listen to our customers' needs and learn the capabilities they want to optimize performance and add resilience. We can also guide them through an appropriate Quest Assessment, Workshop, or Review that can be customized to fit an organizations' particular specifications. A report comprised of invaluable information is then generated including a clear assessment of the client's IT environment and of available solutions to address gaps. Quest can help prioritize next steps. And during the process, customers get the opportunity to test drive Quest's services and evaluate our expertise. Quest offers numerous Assessment Services within each of the following categories: Security/Vulnerability-Data/System Risk Management Cloud/Virtualization Network and Infrastructure Application Development What is Quest's portfolio? http://www.questsys.com/files/qPlaybook.pdf Quest provides business technology consulting to address a wide range of requirements. We offer a broad portfolio with enhanced processes and expertise in Professional Cloud and Managed Services, Disaster Recovery, Security Services, and Network and Server Management. What technology products does Quest offer? http://www.questsys.com/files/QuestFlex.pdf http://www.questsys.com/vendorList.aspx "We're in it for the long haul." We always seek a long-term relationship with our customers," Tim Burke, Quest CEO states. "We're not here to just sell a box or a product. We're here to help customers achieve their specific, unique goals and to do that we expect to customize what we offer so our customers get the IT capabilities they really need." Quest provides products from major manufacturers including products as a managed service in the cloud, at a client's site, or at one of Quest's global Service Delivery Centers. A QuestFlex® SLA provides clients industry leading technology capability-products and services in customizable configurations for one monthly price. Clients can specify their requirements, ranging from virtualization, storage, servers, network equipment, and VoIP to complex application environments that power their entire enterprise. This allows clients faster time to market and higher performance, reliability, and security. And it qualifies as an operating rather than a capital expenditure. What companies has Quest worked with? http://www.questsys.com/strategic-advisor.aspx Quest has worked with some of the world's most well-respected companies from Fortune 50 to 500, government, and universities, across every industry from health care, transportation, and manufacturing, insurance, to finance, utilities, aerospace and entertainment. Some of the customers we have helped include Wells Fargo Bank, AT&T, HP, Sutter Health, California Dept. of Justice, LA Unified School District, State of California Office of Emergency Services, the California Governor's Office, Thunder Valley Casino Resort. Any Feedback from clients? http://www.questsys.com/files/SAN_Q1_2015.pdf "We encourage customers to talk with us about issues they're facing, and we constantly survey our customers to keep abreast of what's important to them." Tim Burke, CEO. "The commitment to go above and beyond really impressed me, and it continues to impress me every time I contact Quest," Bruce Dunkle, IT Manager at Usibelli, in Fairbanks, AK. Quest conducted a survey of its clients through an independent consulting firm to find out how they perceived Quest's work. The customer satisfaction survey revealed that 94.1% of the customers surveyed developed positive working relationships with Quest's staff. Additionally, 90.9% felt valued and appreciated as a customer; 90.9% of the customers agreed that Quest's staff is quick to do what it takes to provide excellent customer service and support; and 89.2% of the customers believe that Quest brings a positive "can do" attitude to each individual job. What are the advantages of using Quest? http://www.questsys.com/pressReleases.aspx "We value knowledge-transfer very highly," Tim Burke, Quest CEO notes. "And it's a two-way street. We also never stop working on our ecosystem of technical skills. I'm very proud of the competence of our people, the depth and breadth of technology skills we offer. We're always adding new resources." "I want customers to feel good about doÂ¬ing business with Quest," says Tim. "And I want Quest employees to feel good about working hard for our customers." Quest clients have the advantage of working with a reliable firm, well-respected and highly ranked in the industry for over 30 years. Within the last decade Quest was named to the 2015 Fast Growth 150, Tech Elite 250 and Managed Service Provider Elite 150 lists and was one of the 2014 winners of CRN's Triple Crown Award. Quest was also company of the Year in the Cloud Elite category of the 2013 Solution Provider 500 list, was ranked in the top 35 on the Third Annual Top 100 Cloud Services Providers List, also known as the Talkin' Cloud 100, by Nine Lives Media Quest and top 40 on the MSPmentor 501, is #7 on the MSPmentor 200 North America, and for over 20 years one of the top 500 companies on CRN's Solution Provider 500, now ranking in the top 200. Get insights on technology trends and how they affect your business from Quest's CEO Blog, and join the conversation with Quest on LinkedIn,Twitter, and Facebook. Overviews of Quest's offerings and technology solutions are viewable on YouTube and Quest's website. Quest and QuestFlex are registered trademarks of Quest Media & Supplies, Inc.