Pressroom

 

FAQs

 

What is Quest?

Founded over 30 years ago by Cindy and Tim Burke, Quest has been a trusted technology management company delivering successful solutions for our clients from Fortune 50-5000 small and medium-sized clients. Quest offers technology products and Professional Services and Cloud and Managed Services either on-site or from its secure service data centers.

What services does Quest provide?

Quest provides business technology consulting to meet a wide range of requirements including the following list of common issues we have been asked to address:

 

• Security/Vulnerability-Data/System
• Disaster Recovery
• Managed and Cloud Services
• VoIP Implementation/Support
• Mobile Device Services
• Application Development
• Project Management
• Wireless Design/ Implementation
• Email Migration & Support
• Cutting IT Costs
• Network Assessment/Management
• PCI
• MPLS/Data Circuits
• Technology Staffing
• Video Surveillance
• Cable/Fiber Infrastructure
• Design/Installation
• Technology Consulting
• Local and Wide Area Network Infrastructure
• Protocol Analysis – Fault Isolation
• Security Policy / Audit / Implementation
• Data / Voice / Video Transport: Design, Implementation and Support
• Trending and Capacity Planning

 

Technology Products

Quest provides products from major manufacturers including products as a service in the cloud or at your facility or at one of Quest’s service delivery centers as a managed service. Using a QuestFlex^® SLA provides clients industry leading technology capability in any configuration you choose for one monthly price. You can specify your own requirements ranging from virtualization, storage, servers, network equipment, VoIP to complex application environments to power your entire enterprise. This allows clients faster time to market, higher performance, reliability and security and it qualifies as an operating expenditure, not a capital expenditure.

http://www.questsys.com/vendorList.aspx
http://www.questcatalog.com/

 

Maintenance Contract Management

Quest can secure the warranties, extended service agreements, software and hardware upgrade protection and premium support you need. Beyond standard manufacturers’ warranties and service agreements, Quest can protect your organization against downtime for everything you own and lease.

 

Technical Staffing

 

There's more to appropriate technologies than capabilities and compatibilities. Companies need core competencies defined by the skill sets and knowledge base of your technical staff. We offer a traditional approach to staffing, a recruitment process, or IT screening services to you’re your staffing company or your own HR department to vet candidates. We help you meet your business goals by delivering the right people with the right skills, whenever and wherever you need them.

 

One person or 50, contract talent or permanent placement. Our keys to successful placement include:

• A consultative approach with a sense of urgency
• An automated résumé retrieval system
• Extensive screening and evaluation
• Thorough reference and background checks
• Excellent customer service
• Personable, ethical business practices

 

Infrastructure Services

Your need for flexible, high-speed business communications has never been easier to fulfill. Choose Broadband, Fiber-optics, Fiber Splicing, Wireless or Infrastructure Cabling, all graded for commercial, government, education or cable TV (CATV). Your finished installation will conform to exacting EIA/TIA standards whether your need is for single point upgrade, full building installation, or an infrastructure audit.

 

What kind of companies has Quest worked with?

Quest has worked with some of the world's most well-respected, companies, including Wells Fargo Bank, AT&T, HP, Sutter Health, California Dept. of Justice, LA Unified School District and State of California Office of Emergency Services, Governor’s Office

 

Has Quest had feedback from the companies they have worked for?

Quest recently conducted a survey of its clients through an independent consulting firm to find out how they perceived Quest's work. The customer satisfaction survey revealed that 94.1 percent of the customers surveyed developed positive working relationships with Quest's staff. Additionally, 90.9 percent feel valued and appreciated as a customer; 90.9 percent of the customers agreed that Quest's staff is quick to do what it takes to provide excellent customer service and support; and 89.2 percent of the customers believe that Quest brings a positive "can do" attitude to each individual job. Please see our video where you hear directly from our customers: http://www.questsys.com/questWhoWeAre.aspx

 

What are the advantages of using Quest?

For 30 years, Quest has been a trusted technology management company delivering successful solutions for our clients from Fortune 50-5000 small and medium-sized clients. Quest is ranked #9 on the Global Managed Services Cloud Providers top 100 by MSPmentor and ranked one of the top 500 US technology firms by VARBusiness as well as CRN’s top 250 Tech Elite, including the unique CRN designation of Cloud Elite.

 

Quest offers clients a portfolio of professional, cloud and managed services, including consulting, security, wireless, data backup, disaster recovery, business continuity, system performance, telecommunications & transport, VoIP, IP video surveillance, and technical staffing; either on-site or from its secure global service delivery centers. Services may be obtained through QuestFlex^®, a unique service level agreement, allowing companies to "Invest in the capability, not in the product™".