FAQs We believe IT should be easy. http://www.questsys.com/Default.aspx http://www.questsys.com/questWhoWeAre.aspx Quest is a worldwide technology management company with over 30 years of experience. Quest's customers benefit from an integrated blend of the most current and emerging technologies available from one of over 25 secure global Quest Service Delivery Centers, or at the customer site. We help transform businesses with successful, tailored, efficient IT solutions with predictable cost models. This allows our customers to focus on the growth of their business and reduce IT spending. Why do we do it? http://www.questsys.com/files/SAN_MayJun2012.pdf We believe IT should be easy and our customers should have the assurance of reliable technology with customized requirements, improved productivity, and reduced overhead costs. How do we deliver? http://www.questsys.com/assessment-services.aspx We listen to our customers' needs and assess the capabilities they need to optimize performance and resilience. We can also guide them through an appropriate Quest Assessment, Workshop, or Review that can be customized to fit an organizations' particular specifications. We then generate a report comprised of invaluable information, including a clear assessment of the client's IT environment and available solutions to address gaps. Quest can help prioritize next steps. And during the process, customers get the opportunity to test drive Quest's services and evaluate our expertise. Quest offers numerous Assessment Services within each of the following categories: Risk Management Cloud/Virtualization Network and Infrastructure Application Development What is Quest's portfolio? http://www.questsys.com/ePlaybook/ Quest provides business technology consulting to address a wide range of requirements. We offer a broad portfolio with enhanced processes and expertise in Professional Cloud and Managed Services, Disaster Recovery, Security Services, and Network and Server Management. What technology products does Quest offer? http://www.questsys.com/files/QuestFlex.pdf http://www.questsys.com/vendorList.aspx "We're in it for the long haul. We always seek a long-term relationship with our customers," Tim Burke, Quest CEO states. "We're not here to just sell a box or a product. We're here to help customers achieve their specific, unique goals and to do that, we expect to customize what we offer so our customers get the IT capabilities they really need." Quest provides products from major manufacturers including products as a managed service in the cloud, at a client's site, or at one of Quest's global Service Delivery Centers. A QuestFlex® SLA provides clients industry leading technology capability products and services in customizable configurations for one monthly price. Clients can specify their requirements, ranging from virtualization, storage, servers, network equipment, and VoIP to complex application environments that power their entire enterprise. QuestFlex® allows clients faster time to market and higher performance, reliability, and security. And it qualifies as an operating rather than a capital expenditure. What companies has Quest worked with? http://www.questsys.com/strategic-advisor.aspx Quest has worked with some of the world's most well-respected companies across every industry, including health care, transportation, manufacturing, insurance, finance, utilities, aerospace, and entertainment. For instance, we have assisted Wells Fargo Bank, AT&T, HP, Sutter Health, California Dept. of Justice, LA Unified School District, State of California Office of Emergency Services, the California Governor's Office, and Thunder Valley Casino Resort. Any Feedback from clients? http://www.questsys.com/files/SAN_Q1_2015.pdf "We encourage customers to talk with us about issues they're facing, and we constantly survey our customers to keep abreast of what's important to them." Tim Burke, CEO. Quest conducted a survey of its clients through an independent consulting firm to find out how they perceived Quest's work. The customer satisfaction survey revealed that 94.1% of the customers surveyed developed positive working relationships with Quest's staff. Additionally, 90.9% felt valued and appreciated as a customer; 90.9% of the customers agree that Quest's staff is quick to do what it takes to provide excellent customer service and support; and 89.2% of the customers believe that Quest brings a positive "can do" attitude to each individual job. "Not a single issue occurred during our move to the cloud, which is unheard of." Mike Perusse, CTO/CIO of MegaPath "With Quest, I don’t need to buy the whole offering when all I really need is a small piece of it. Quest is with you for the long haul. Plenty of businesses talk about relationships, but Quest lives it every day." Richard Wong,Director of IT Infrastructure,Fremont Bank "Of the more than half-dozen facilities we examined, Quest’s was the only one that combined architectural and geographical stability, power redundancy, and solution offerings we were seeking in a partner." David Espinosa, Director of IT at Sparks, NV-based ITS Logistics, "Quest never tries to persuade you that there’s only one answer, one solution. What's more, they respect your input and incorporate it into their suggestions. With Quest, I always know that I’m still the one in control of my project." Bob Kehr, Manager of Technological Support, California Davis Joint Unified School District "It is always a pleasure to work with the entire Quest Team at all levels and they definitely demonstrate the goal of being there to help." LaMonte Thompson, Senior IT Services Manager, Ellie Mae, Inc What are the advantages of using Quest? http://www.questsys.com/pressReleases.aspx "We value knowledge transfer very highly," Tim Burke, Quest CEO, notes. "And it's a two-way street. We also never stop working on our ecosystem of technical skills. I'm very proud of the competence of our people, the depth and breadth of technology skills we offer. We're always adding new resources." "I want customers to feel good about doing business with Quest," says Tim. "And I want Quest employees to feel good about working hard for our customers." Quest's clients have the advantage of working with a reliable firm, well-respected and highly ranked in the industry for over 30 years. Quest has been recognized twice as a CRN Triple Crown Award winner and was named on their recent Fast Growth 150, Solution Provider 500, Tech Elite 250 and Managed Service Provider Elite 150 listsall prestigious industry honors. Get insights into technology trends and how they affect your business from Quest's CEO Blog, and join the conversation with Quest on LinkedIn,Twitter, and Facebook. Overviews of Quest's offerings and technology solutions are available on YouTube and Quest's website. Quest and QuestFlex are registered trademarks of Quest Media & Supplies, Inc.