Quest Technology Management

Helping clients manage their technology for over 30 years.

Quest’s Global Network of Service Delivery Centers are Ready Right Now to Meet Your Clients’ Needs

Map of Quest's global network of Service Delivery Centers
When it comes to choosing a partner to help you meet changing client demands, you face some tough decisions. As I see it, you need three things to make a successful partnership:
  1. A partner who’s willing to share — i.e., when you make a sale, you get a piece of the proceeds, including a portion of ongoing revenue from Cloud service subscriptions.
  2. A partner with the right offerings — i.e., a solid bench of Cloud and other technology solutions that truly address your clients’ requirements.
  3. A partner who fields sufficient resources to reliably deliver what you’ve promised your clients — i.e., not merely strong technical experience/expertise but also a network of leading edge data centers specifically designed with the virtualization, automated management, and security capabilities.
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Getting Your Customers to Call You First

3d dollar sign and cloud to represent Quest's Cloud Services.
Congratulations, you’ve made the decision to partner with a reliable cloud services provider to deliver the cloud to your customers. It does you little good to have found a cloud partner, if your customers call somebody else. So how do you get your customers to understand that your reach and capabilities have broadened? When it comes to cloud services, how do you get your customers to think of you and to call you first? I recommend checking out this post by Quest’s Director of Sales, Gary Schick, originally published on Channel Partners Peer-to-Peer blog. As always, we’re here to help you prepare for a successful year ahead in delivering cloud services.

When your customers want Cloud: Bring in the experts for free with a Quest Cloud Feasibility Assessment

With all the hype these days about Cloud computing, it can be easy to forget two very important facts:
  1. Not all Clouds are created equal. Different types of Clouds — say, public versus private versus hybrid — have different capabilities and limitations. What’s more, some Cloud providers do a better job than others of building the best Cloud infrastructure and maintaining an ability to customize it to meet customer requirements.
  2. Not all applications and data belong in a Cloud environment.
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New, partner-ready Quest cloud solutions and our enhanced partner portal — designed to boost sales and recurring revenue

Quest is proving its’ commitment to helping you grow your business with the launch of our new partner-ready Cloud solution offering — Desktop-as-a-Service (DaaS). Helping you make DaaS into a new revenue stream We’ve designed our new Desktop-as-a-Service (DaaS) cloud offering to help you support customers engaging in the consumerization of their IT. Quest’s DaaS enables your customers to shift the hassles of end-user desktop device management to the Cloud. End-user desktops look and perform as usual and remain secure even as the desktop images are rapidly deployed on-demand to virtually any device (including employee-owned) anywhere. Continue reading

Finding your way in a hybrid cloud future

Traffic signs showing the way into a sky filled with clouds
As anyone who does business with smaller enterprises knows, most have begun to use some sort of cloud service. One survey conducted last summer for EMC shows 62% using cloud — up from 28% a year earlier. Note that most of these companies are using public cloud services, and plenty of that use is what’s called ‘shadow IT’ — which is to say, end-users are doing unauthorized end runs around their IT departments to access these public cloud services for the sake of convenience and ease of use. Continue reading

3 ways to accelerate the DaaS conversation with customers

Making a decision to change how desktops are managed can be a little scary. After all, what if it doesn’t work as advertised.
Light-bulb shaped like dollar sign against a cloud background.
At Quest, we’ve developed three ways to address this, all free to your customers:
  1. Free DaaS Proof-of-Concept For your customers who are ready to explore DaaS, we have a free DaaS Proof-Of-Concept, which will help your customers understand very concretely how DaaS will work for them and what they’ll get from it. You’ll find that your customers can be wowed when they do the Proof-Of-Concept with, say, an iPad. Our DaaS Proof-Of-Concept is a two-step process, starting with an hour-long Webex meeting to discuss your customer’s specific needs and gather information. The Proof of Concept itself goes on for 10 days and uses your customer’s own end-point devices — like that iPad, or PCs or Macs — to connect from their location. During the Proof-Of-Concept, we test various protocols and put your customer’s applications and use-cases through their paces. This is a great way for your customer to get actual, real-world experience with Desktop-as-a-Service, including how it works with shared drives, Outlook/Exchange, and applications.
  2. Free VDI Data Collection/Assessment Continue reading

Why you should sell Desktop-as-a-Service

DaaS Thumbnail image
The first reason is crystal clear: Because your customers want it. A LOT — and right now. In the last six months at Quest, we’ve added thousands of DaaS seats across more than 50 new customers. This shows DaaS to be a hot topic — which makes it, so to speak, a foot in your customer’s door. Quest offers DaaS with a free, well-supported Proof-of-Concept (which I’ll describe in more detail in my next blog). This creates an effective Try-and-Buy model that easily serves as a “pilot.” So your customers can start out small and broaden their commitment to DaaS as their experience and comfort levels increase. Continue reading

Getting to know Desktop-as-a-Service

Words like Email, Documents, Pictures and more on a cloud that is linked to desktops, mobile device, etc.
I want to focus this time on a Cloud-based solution called Desktop-as-a-Service (DaaS). DaaS is one of those technologies that both end-users and IT people like — because it doesn’t force end-users to change their work habits and it relieves IT of all kinds of desktop management hassles by putting all employee desktop images in the Cloud. By ‘desktop images’, I mean all of an end-user’s apps and data as well as the personalized look and feel of their desktop environment. So even though this ‘desktop image’ resides in the Cloud, each end-user’s customizable desktop environment looks and performs as usual. Continue reading

Opportunity knocks: Customized cloud solutions

Cloud-shaped toolbox with a drawer open. In the drawer the word Data is stacked.As you move toward providing technology solutions, how your efforts generate revenue changes dramatically. Much of your revenue will come from recurring service-oriented business rather than price- and product-based transactions. A prime example of this is customized cloud services — what we at Quest call shape-your-own cloud, which takes advantage of the best of public and private clouds. The difference between customized clouds and public clouds (think Amazon, Google, etc.) is not unlike the difference between transactional and solution-oriented selling: A customized cloud gives customers the advantages of a precise fit with their needs that public clouds don’t, including … Continue reading

Accelerating the technology solution conversation

Blank word balloonsSelling technology solutions means your outcomes will be more complex and will require greater technical reach and expertise. Your focus shifts from dangling the lowest commodity prices before an ever-churning customer base to providing technology that’s so effective at improving business processes and solving business problems that your customers turn to you again and again. This brings you into deeper, longer-term relationships with your customers. And the customers you engage will typically be key decision-makers, such as CFOs and CEOs. Continue reading