Quest Technology Management

Helping clients manage their technology for over 30 years.

Help your clients master technological complexity with cloud-aware managed/hosted services

technological complexity by Quest

If your clients’ organizations are typical, they’re now using multiple cloud services – an average of five if they’re small or mid-sized, 18 if they’re large.

But while today’s hyperscale public cloud environments can often provide important capabilities far more effectively than in-house IT infrastructure, your clients may not quite realize that the data and applications they place in those clouds are theirs – not the cloud providers’. Continue reading

Cloud best practices that strengthen security and performance

Strengthen Security and Performance by Quest

As I mentioned in my last post, organizations increasingly use multiple cloud services and hybrid clouds.

Boosting cloud security with infrastructure and standards

Cloud services providers are also deploying new cloud technologies like automation, microservices, containers, and so on, that boost cloud performance and make public cloud services as secure, or even more secure, than traditional on-premises environments.
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3 trends, 4 new technologies Driving the multi-cloud world

3 trends, 4 new technologies Driving by Quest

On average, the typical cloud user leverages six clouds. It’s no surprise, then, that 80% of enterprise IT organizations will commit to hybrid clouds this year.

Chicken or egg?

Which comes first – customers embracing new technologies or new technologies created in hopes of attracting new customers? Either way, your customers face three inescapable trends:

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IT resilience and business recovery:
6 capabilities and how to deliver them

IT resilience and business recovery by Quest

In today’s complex, always-on business world, your customers’ business resilience depends on achieving and sustaining IT resilience. This means ensuring continuous availability of all business processes, workflows, technologies, and policies regardless of where your customers’ IT environments reside, what’s in them, or how they change over time.

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When downtime strikes

Proactive about cybersecurity by Quest

Lurking behind many downtime incidents are mundane causes – a failed UPS, human error, a malfunctioning component.

But increasingly, your clients will discover downtime causes stemming from a class of culprits best characterized as IT complexity.

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4 security vulnerabilities your clients should look out for

Security Vulnerabilities by Quest

Security vulnerabilities tend to stick around. SQL injection, for instance, has been a popular means of exploiting databases for years and remains a significant cyber threat.

As we respond by adapting and fortifying our security defenses, however, cyberattack targets tend to shift — so it’s essential to understand the ever-changing nature of your clients’ risk landscape.

These days, your clients need to be aware of several ways that cybercriminals are likely to threaten their operations:

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Hybrid cloud as an innovation infrastructure: 8 best practices

Hybrid Cloud Innovation by Quest

Much of the appeal of cloud services lies in their ability to mask the complexity of the information technologies we all depend on.

Thus, as your clients’ employees sign on to public clouds, their IT staffs must respond with hybrid cloud solutions that address the resulting shadow IT, security, and compliance issues.

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Your clients have Shadow IT — and Hybrid Cloud can help

Shadow IT - Hybrid Cloud by Quest

Ever ask your clients how many public cloud services they use? Odds are the number is higher than even the most senior tech guy knows.

In fact, the appeal of low-cost, easy-to-use, feature-rich public cloud services is so universal that by 2020, cloud will claim two-thirds of all IT infrastructure, software, services, and technology spending. By then, cloud-related communication will account for more than 80% of total data center traffic.

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Turning networking hassles into a network services strategy

8 IT Tips for Better Customer Resilience

In my last post, I pointed out the sorts of pressures today’s competitive needs place on your customers’ network services — hassles related to application workloads, network performance, security, compliance, and more.

At first glance, these may seem like patchwork problems to be addressed with patchwork solutions. But they may also signal deeper issues that, with a closer look, bring you face to face with the (often legacy) limitations of your customer’s data network.

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Protect the Base: Network Support

Network Support by Quest

As cloud and managed services play a larger and larger role in your customers’ IT operations, the state of their network services, which underpin these more visible cloud and managed services, is likely to become an issue — if it hasn’t already.

After all, your customers’ networks must accommodate new business-essential demands like secure application delivery, mobile user access, and end user authentication. These demands on networks often designed for earlier eras with earlier technologies can trigger problems related to network performance, application workloads, security and compliance, monitoring and management, and, as always, cost.

And when that happens, your customers will be calling you seeking a right-now-hurry-up fix.

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