Quest Technology Management

Helping clients manage their technology for over 30 years.

Ecosystem or Feudal System?

Game of Thrones playing on iPad

Game of Thrones recently kicked off its fourth season. And as a devoted fan, I cannot help but see the similarities between the battle for control of Westeros, the Iron Throne and the capital city, King’s Landing and the current gamesmanship developing in the IT Channel for control of the end-user experience, the IT infrastructure backbone, and the datacenter.

Much like the Channel, Westeros the fantasy realm of the HBO hit show, Game of Thrones, is made up of different families and kingdoms. For those who remember their Western Civilization courses, it is basically a feudal system under the mercurial rule of a corruptible monarchy, bordered on the north by snow zombies and hordes of non-allied “wildlings” and to the south east by dragons and a very angry ex-pat, who is raising an army to kill everyone back home.

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Capitalizing on Quest’s Investments

Hand drawing arrows on glass. All the arrows are pointing to the left except one point up. Stand out from the crowd.

With Cloud adoption growing at an incredible rate, leverage the strengths of Quest’s expanding footprint and Cloud services portfolio to extend the value you provide customers and increase your sales.

 Stand out from the crowd

Drive more monthly recurring revenue by integrating Infrastructure as a Service, Desktops as a Service, Disaster Recovery & Business Continuity and Co-location services into your customer opportunities with  Quest’s recent 120K sq. ft. facility in Roseville, CA and expanding network of global Service Delivery Centers. Continue reading

Ear Holed

American football player against a Cloud background. Talk to your clients about the Cloud or you might get ear holed.
Football games are as much a part of Thanksgiving as turkey, mashed potatoes and pumpkin pie. In football, there’s a term called getting “ear holed”. For those who have never played the greatest sport in America, the best definition I can provide is as follows: Ear Holed: A player being tackled/blocked from the side, leaving ones feet and potentially losing consciousness momentarily, without warning or seeing the hit coming. If you’re more visually inclined, check out this video clip. I think we can all agree no one wants to be #10 from Wisconsin in that moment. Continue reading

Project Crunch

Chalkboard full of business terms relating to project management and motivational topics.
It is that time of year again. The seasons are changing, the days are getting shorter and the end of the year is fast approaching. Customers are wrapping up projects, closing out budgets and starting to plan operations for the New Year. Procurement decisions have been made and the project cycle will continue into the winter. Continue reading

Security Risk and Reward

Market experts love to talk about Information Security. And why wouldn’t they?! It is a beautiful market of evolving requirements and according to a new report by Global Industry Analysts, it’s projected to surpass $125 billion by 2015. Market research and revenue projections aside, what does the growing need for security practices at all levels mean for the Channel? What does it mean to the SMB space? Even large enterprises get breached, and they’ve invested billions of dollars in information security and have CIO’s and Directors overseeing teams of security admins, network security professionals, and quality control processes for application delivery. Threats can come from any level, Cisco projects that 50 billon devices will be connected to the Internet of Everything (IoE) by 2020. Applications, email, networks, remote workers, Cloud hosted databases. If your clients’ business has touched the internet, it’s likely that automated malware and botnets are searching their systems for vulnerabilities. The motives behind these infected emails, watering hole attacks and zero day threats are not always known until it is too late. Corporate databases are breached, users personally identifiable information (PII) is lost and regulators penalties and damaged consumer confidence is inevitable. Continue reading

Cloud-Reluctant Customers: Do You Walk Away?

Thus far, much of cloud computing has been “coin-operated”. Put in your quarter and out comes X amount of real-time data storage or Y period of email service, forms analysis, payroll processing, etc. The payoff: An affordable OpEx transaction that instantly delivers. So easy, so hassle-free — as long as you “fit in the box” of offerings available from the Cloud Provider. But what about those customers that don’t fit, or that aren’t willing to accept the tradeoff between affordable-instant-easy transactions and what they perceive to be loss of control over their data and processes – do you just walk away? In short, you’d be making a terrible mistake to assume these apparently cloud-reluctant customers are beyond your reach. I recommend checking out this post from Quest’s Director of Sales, Gary Schick, originally published on Channel Partners Peer-to-Peer blog.

Selling Cloud-based Virtual Desktops: A Reality Check

Ideas are cheap, the ability to execute is priceless. Nowhere else in technology is this more apparent than in the delivery of virtual desktops. Why you ask? Because virtual desktops put DaaS providers, their partners, and clients internal IT, directly in the crosshairs of the end users and their expectations. The margin for error is razor thin. If the end user cannot easily access their virtual desktop and work from their preferred device — the best laid plans, and cost benefits for leveraging virtualization at the desktop level are meaningless. Implementing Virtual Desktop Infrastructure (VDI) is not an easy endeavor. Many CIO’s and IT staff have been “restructured”, due to costly mistakes. There are big rewards for those who can successfully deliver DaaS and VDI offerings to the market. And as with anything worth doing there are going to be challenges and risks, especially for those looking for a simple transaction. Continue reading

Do-It-Yourself Consumers of Cloud

bunch of gears shaped like a cloud
We have all been in that conversation, when a customer is describing a need, a capability or a solution requirement that is a perfect fit for a Cloud-based platform. Before they even finish speaking, we have the “answer”! We cannot wait to jump in and prove how “smart we are”, how our company, our ecosystem partners, or our Cloud offerings are cutting-edge. One problem. What if your client doesn’t buy into the Cloud strategy? What if they want to manage their core infrastructure, keep their data in-house and be able to “touch” their production? Regardless of the fact that Cloud-based solutions can remove complexities, this type of DIY IT buyer is impervious to white papers, TCO models, ROI calculators and any other presales tool used to funnel their IT spend to Cloud computing. Now what? Continue reading

Quest’s Global Network of Service Delivery Centers are Ready Right Now to Meet Your Clients’ Needs

Map of Quest's global network of Service Delivery Centers
When it comes to choosing a partner to help you meet changing client demands, you face some tough decisions. As I see it, you need three things to make a successful partnership:
  1. A partner who’s willing to share — i.e., when you make a sale, you get a piece of the proceeds, including a portion of ongoing revenue from Cloud service subscriptions.
  2. A partner with the right offerings — i.e., a solid bench of Cloud and other technology solutions that truly address your clients’ requirements.
  3. A partner who fields sufficient resources to reliably deliver what you’ve promised your clients — i.e., not merely strong technical experience/expertise but also a network of leading edge data centers specifically designed with the virtualization, automated management, and security capabilities.
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Getting Your Customers to Call You First

3d dollar sign and cloud to represent Quest's Cloud Services.
Congratulations, you’ve made the decision to partner with a reliable cloud services provider to deliver the cloud to your customers. It does you little good to have found a cloud partner, if your customers call somebody else. So how do you get your customers to understand that your reach and capabilities have broadened? When it comes to cloud services, how do you get your customers to think of you and to call you first? I recommend checking out this post by Quest’s Director of Sales, Gary Schick, originally published on Channel Partners Peer-to-Peer blog. As always, we’re here to help you prepare for a successful year ahead in delivering cloud services.