Quest Technology Management

Helping clients manage their technology for over 30 years.

Quest Partner Playbook: for when your customer needs extra help

Partner Playbook by Quest

In the industry of business technology, your customer relationships are crucial to your success. But to “land and expand” often means integrating capabilities or solutions that your organization may not cater to.

So what do you do when you’ve won a customer project that stretches beyond your current comfort zone, and you’re not sure you’ll be able to deliver?

Head to the Quest Partner Playbook – your go-to resource for those moments when you don’t want to leave a customer hanging, but still need a game plan for options and next steps.

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Security Risk and Reward

informationSecurity
Market experts love to talk about Information Security. And why wouldn’t they?! It is a beautiful market of evolving requirements and according to a new report by Global Industry Analysts, it’s projected to surpass $125 billion by 2015. Market research and revenue projections aside, what does the growing need for security practices at all levels mean for the Channel? What does it mean to the SMB space? Even large enterprises get breached, and they’ve invested billions of dollars in information security and have CIO’s and Directors overseeing teams of security admins, network security professionals, and quality control processes for application delivery. Threats can come from any level, Cisco projects that 50 billon devices will be connected to the Internet of Everything (IoE) by 2020. Applications, email, networks, remote workers, Cloud hosted databases. If your clients’ business has touched the internet, it’s likely that automated malware and botnets are searching their systems for vulnerabilities. The motives behind these infected emails, watering hole attacks and zero day threats are not always known until it is too late. Corporate databases are breached, users personally identifiable information (PII) is lost and regulators penalties and damaged consumer confidence is inevitable. Continue reading

Do-It-Yourself Consumers of Cloud

bunch of gears shaped like a cloud
We have all been in that conversation, when a customer is describing a need, a capability or a solution requirement that is a perfect fit for a Cloud-based platform. Before they even finish speaking, we have the “answer”! We cannot wait to jump in and prove how “smart we are”, how our company, our ecosystem partners, or our Cloud offerings are cutting-edge. One problem. What if your client doesn’t buy into the Cloud strategy? What if they want to manage their core infrastructure, keep their data in-house and be able to “touch” their production? Regardless of the fact that Cloud-based solutions can remove complexities, this type of DIY IT buyer is impervious to white papers, TCO models, ROI calculators and any other presales tool used to funnel their IT spend to Cloud computing. Now what? Continue reading