Quest Technology Management

Helping clients manage their technology for over 30 years.

Cloud-Reluctant Customers: Do You Walk Away?

Thus far, much of cloud computing has been “coin-operated”. Put in your quarter and out comes X amount of real-time data storage or Y period of email service, forms analysis, payroll processing, etc. The payoff: An affordable OpEx transaction that instantly delivers. So easy, so hassle-free — as long as you “fit in the box” of offerings available from the Cloud Provider. But what about those customers that don’t fit, or that aren’t willing to accept the tradeoff between affordable-instant-easy transactions and what they perceive to be loss of control over their data and processes – do you just walk away? In short, you’d be making a terrible mistake to assume these apparently cloud-reluctant customers are beyond your reach. I recommend checking out this post from Quest’s Director of Sales, Gary Schick, originally published on Channel Partners Peer-to-Peer blog.

Best Practices for Adding Managed IT Services (Even if You’re Not an IT Guy)

Channel Partners Magazine cover featuring article mentioned in blog post
If you are an “IT guy” offering managed services may be a no-brainer, but that doesn’t necessarily mean you’ve done it or are doing it successfully. If you aren’t an IT guy, but a telecom reseller or agent, and you see the opportunity, but are concerned about your lack of IT expertise. Either way, building a new line of business can be intimidating — not to mention capital- and time-intensive — without reasonable assurances of success. Khali Henderson, Editor in Chief, Channel Partners recently interviewed Tim Burke, CEO of Quest regarding best practices for adding managed services, including turnkey and resell options that can jumpstart your time to profitability in the managed services space. To read the rest of the interview, click here: Best Practices for Adding Managed IT Services (Even if You’re Not an IT Guy)