Quest Technology Management

Helping clients manage their technology for over 30 years.

Outcome as a Service

Building blocks as a foundation

How much did you pay for the drywall in your house? How about the bricks? The doors? What about the windows, how much did those set you back?

Some people might have answers to these questions. I do not.

At the end of the day, I want to buy a house that is in a desirable neighborhood and within my budget. And I see IT and our customers in the same light.  Continue reading

Ecosystem or Feudal System?

Game of Thrones playing on iPad

Game of Thrones recently kicked off its fourth season. And as a devoted fan, I cannot help but see the similarities between the battle for control of Westeros, the Iron Throne and the capital city, King’s Landing and the current gamesmanship developing in the IT Channel for control of the end-user experience, the IT infrastructure backbone, and the datacenter.

Much like the Channel, Westeros the fantasy realm of the HBO hit show, Game of Thrones, is made up of different families and kingdoms. For those who remember their Western Civilization courses, it is basically a feudal system under the mercurial rule of a corruptible monarchy, bordered on the north by snow zombies and hordes of non-allied “wildlings” and to the south east by dragons and a very angry ex-pat, who is raising an army to kill everyone back home.

Continue reading

Capitalizing on Quest’s Investments

Hand drawing arrows on glass. All the arrows are pointing to the left except one point up. Stand out from the crowd.

With Cloud adoption growing at an incredible rate, leverage the strengths of Quest’s expanding footprint and Cloud services portfolio to extend the value you provide customers and increase your sales.

 Stand out from the crowd

Drive more monthly recurring revenue by integrating Infrastructure as a Service, Desktops as a Service, Disaster Recovery & Business Continuity and Co-location services into your customer opportunities with  Quest’s recent 120K sq. ft. facility in Roseville, CA and expanding network of global Service Delivery Centers. Continue reading

On Security

Security spelled out underneath a padlock

I was visiting with a friend recently when the topic of Target’s security breach came up. We both had been part of the massive data breach and lost some of our banking information. We both had replaced our credit cards and that is where the similarities ended.

Although alarming as this latest breach was, it did not really impact my consciousness or my day-to-day consumer habits.  We live in a world where data is our identity and I have taken certain steps to secure myself and those I care about. Continue reading

Ear Holed

American football player against a Cloud background. Talk to your clients about the Cloud or you might get ear holed.
Football games are as much a part of Thanksgiving as turkey, mashed potatoes and pumpkin pie. In football, there’s a term called getting “ear holed”. For those who have never played the greatest sport in America, the best definition I can provide is as follows: Ear Holed: A player being tackled/blocked from the side, leaving ones feet and potentially losing consciousness momentarily, without warning or seeing the hit coming. If you’re more visually inclined, check out this video clip. I think we can all agree no one wants to be #10 from Wisconsin in that moment. Continue reading

Project Crunch

Chalkboard full of business terms relating to project management and motivational topics.
It is that time of year again. The seasons are changing, the days are getting shorter and the end of the year is fast approaching. Customers are wrapping up projects, closing out budgets and starting to plan operations for the New Year. Procurement decisions have been made and the project cycle will continue into the winter. Continue reading

Your Guide to All Things Quest @ Fall Cloud Partners Expo 2013

It’s that time of year again! That’s right, next month the Quest team will be at Cloud Partners Conference & Expo in Chicago. The week kicks off on Tuesday, September 10th with Cisco Powered Cloud Connections – a one-day interactive session on becoming a successful Cloud Services Reseller. You will hear from industry leaders, Cisco experts, and leading Cloud Providers, all in the same room for a day of networking. Mike Dillon, Quest CTO will be participating in the Cisco Cloud Providers Roundtable. Want to attend? Register here. Continue reading

Security Risk and Reward

informationSecurity
Market experts love to talk about Information Security. And why wouldn’t they?! It is a beautiful market of evolving requirements and according to a new report by Global Industry Analysts, it’s projected to surpass $125 billion by 2015. Market research and revenue projections aside, what does the growing need for security practices at all levels mean for the Channel? What does it mean to the SMB space? Even large enterprises get breached, and they’ve invested billions of dollars in information security and have CIO’s and Directors overseeing teams of security admins, network security professionals, and quality control processes for application delivery. Threats can come from any level, Cisco projects that 50 billon devices will be connected to the Internet of Everything (IoE) by 2020. Applications, email, networks, remote workers, Cloud hosted databases. If your clients’ business has touched the internet, it’s likely that automated malware and botnets are searching their systems for vulnerabilities. The motives behind these infected emails, watering hole attacks and zero day threats are not always known until it is too late. Corporate databases are breached, users personally identifiable information (PII) is lost and regulators penalties and damaged consumer confidence is inevitable. Continue reading

Cloud-Reluctant Customers: Do You Walk Away?

Thus far, much of cloud computing has been “coin-operated”. Put in your quarter and out comes X amount of real-time data storage or Y period of email service, forms analysis, payroll processing, etc. The payoff: An affordable OpEx transaction that instantly delivers. So easy, so hassle-free — as long as you “fit in the box” of offerings available from the Cloud Provider. But what about those customers that don’t fit, or that aren’t willing to accept the tradeoff between affordable-instant-easy transactions and what they perceive to be loss of control over their data and processes – do you just walk away? In short, you’d be making a terrible mistake to assume these apparently cloud-reluctant customers are beyond your reach. I recommend checking out this post from Quest’s Director of Sales, Gary Schick, originally published on Channel Partners Peer-to-Peer blog.