Quest Technology Management

Helping clients manage their technology for over 30 years.

Making your clients’ networks smart enough

technological complexity by Quest

The software-defined, self-optimizing network architecture that ’s so essential to your clients ’ ability to stay in business demands intelligence across the entire network – not just your clients ’ network core but their network edge, too.
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Help your clients keep their customers happy – with an enterprise network transformation

technological complexity by Quest

Do your clients pay attention to customer experience? If not, they certainly should.

Several studies point to how poor customer experiences in multi-channel, mobile, and self-service interactions negatively impact buying decisions. And no wonder – by 2020, 85% of a typical customer’s interaction with an enterprise will not involve a human being. Continue reading

Turning networking hassles into a network services strategy

8 IT Tips for Better Customer Resilience

In my last post, I pointed out the sorts of pressures today’s competitive needs place on your customers’ network services — hassles related to application workloads, network performance, security, compliance, and more.

At first glance, these may seem like patchwork problems to be addressed with patchwork solutions. But they may also signal deeper issues that, with a closer look, bring you face to face with the (often legacy) limitations of your customer’s data network.

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