Quest Technology Management

Helping clients manage their technology for over 30 years.

8 IT Tips for Better Customer Resilience

8 IT Tips for Better Customer Resilience

Have you noticed how customers are talking more about risk these days? Not surprising, given the spectacular nature of recent hacks and immobilizing disasters. Yet, all forms of risk that threaten your customers’ environments and reputation are only part of a much larger problem which you can help resolve. Begin by strategizing with your customers using these key tips:

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Clarity with Cloud Providers

Two dice with all faces saying "win" to illustrate a win-win situation

How are your customers planning for their migration to the Cloud? Can they compare Cloud pricing and solutions using their REAL infrastructure data? Can your customers compare against actual performance issues? Can they identify the appropriate workloads to move? Can your clients test their workloads in the Cloud? Do they have an infrastructure performance profile for their workloads? Can your customers visualize application and server dependencies of workloads?

Most businesses do not or cannot get these things today. Visibility is the key to accurate planning with your customers.

Quest’s CloudScape Assessment can set you apart from the crowd, by answering all of the questions above.

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Outcome as a Service

Building blocks as a foundation

How much did you pay for the drywall in your house? How about the bricks? The doors? What about the windows, how much did those set you back?

Some people might have answers to these questions. I do not.

At the end of the day, I want to buy a house that is in a desirable neighborhood and within my budget. And I see IT and our customers in the same light.  Continue reading

Ecosystem or Feudal System?

Game of Thrones playing on iPad

Game of Thrones recently kicked off its fourth season. And as a devoted fan, I cannot help but see the similarities between the battle for control of Westeros, the Iron Throne and the capital city, King’s Landing and the current gamesmanship developing in the IT Channel for control of the end-user experience, the IT infrastructure backbone, and the datacenter.

Much like the Channel, Westeros the fantasy realm of the HBO hit show, Game of Thrones, is made up of different families and kingdoms. For those who remember their Western Civilization courses, it is basically a feudal system under the mercurial rule of a corruptible monarchy, bordered on the north by snow zombies and hordes of non-allied “wildlings” and to the south east by dragons and a very angry ex-pat, who is raising an army to kill everyone back home.

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Capitalizing on Quest’s Investments

Hand drawing arrows on glass. All the arrows are pointing to the left except one point up. Stand out from the crowd.

With Cloud adoption growing at an incredible rate, leverage the strengths of Quest’s expanding footprint and Cloud services portfolio to extend the value you provide customers and increase your sales.

 Stand out from the crowd

Drive more monthly recurring revenue by integrating Infrastructure as a Service, Desktops as a Service, Disaster Recovery & Business Continuity and Co-location services into your customer opportunities with  Quest’s recent 120K sq. ft. facility in Roseville, CA and expanding network of global Service Delivery Centers. Continue reading

On Security

Security spelled out underneath a padlock

I was visiting with a friend recently when the topic of Target’s security breach came up. We both had been part of the massive data breach and lost some of our banking information. We both had replaced our credit cards and that is where the similarities ended.

Although alarming as this latest breach was, it did not really impact my consciousness or my day-to-day consumer habits.  We live in a world where data is our identity and I have taken certain steps to secure myself and those I care about. Continue reading

Ear Holed

American football player against a Cloud background. Talk to your clients about the Cloud or you might get ear holed.
Football games are as much a part of Thanksgiving as turkey, mashed potatoes and pumpkin pie. In football, there’s a term called getting “ear holed”. For those who have never played the greatest sport in America, the best definition I can provide is as follows: Ear Holed: A player being tackled/blocked from the side, leaving ones feet and potentially losing consciousness momentarily, without warning or seeing the hit coming. If you’re more visually inclined, check out this video clip. I think we can all agree no one wants to be #10 from Wisconsin in that moment. Continue reading

Project Crunch

Chalkboard full of business terms relating to project management and motivational topics.
It is that time of year again. The seasons are changing, the days are getting shorter and the end of the year is fast approaching. Customers are wrapping up projects, closing out budgets and starting to plan operations for the New Year. Procurement decisions have been made and the project cycle will continue into the winter. Continue reading

Your Guide to All Things Quest @ Fall Cloud Partners Expo 2013

It’s that time of year again! That’s right, next month the Quest team will be at Cloud Partners Conference & Expo in Chicago. The week kicks off on Tuesday, September 10th with Cisco Powered Cloud Connections – a one-day interactive session on becoming a successful Cloud Services Reseller. You will hear from industry leaders, Cisco experts, and leading Cloud Providers, all in the same room for a day of networking. Mike Dillon, Quest CTO will be participating in the Cisco Cloud Providers Roundtable. Want to attend? Register here. Continue reading