Quest Technology Management

Helping clients manage their technology for over 30 years.

Making your clients’ networks smart enough

technological complexity by Quest

The software-defined, self-optimizing network architecture that ’s so essential to your clients ’ ability to stay in business demands intelligence across the entire network – not just your clients ’ network core but their network edge, too.
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Help your clients keep their customers happy – with an enterprise network transformation

technological complexity by Quest

Do your clients pay attention to customer experience? If not, they certainly should.

Several studies point to how poor customer experiences in multi-channel, mobile, and self-service interactions negatively impact buying decisions. And no wonder – by 2020, 85% of a typical customer’s interaction with an enterprise will not involve a human being. Continue reading

Help your clients master technological complexity with cloud-aware managed/hosted services

technological complexity by Quest

If your clients’ organizations are typical, they’re now using multiple cloud services – an average of five if they’re small or mid-sized, 18 if they’re large.

But while today’s hyperscale public cloud environments can often provide important capabilities far more effectively than in-house IT infrastructure, your clients may not quite realize that the data and applications they place in those clouds are theirs – not the cloud providers’. Continue reading

Cloud best practices that strengthen security and performance

Strengthen Security and Performance by Quest

As I mentioned in my last post, organizations increasingly use multiple cloud services and hybrid clouds.

Boosting cloud security with infrastructure and standards

Cloud services providers are also deploying new cloud technologies like automation, microservices, containers, and so on, that boost cloud performance and make public cloud services as secure, or even more secure, than traditional on-premises environments.
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3 trends, 4 new technologies Driving the multi-cloud world

3 trends, 4 new technologies Driving by Quest

On average, the typical cloud user leverages six clouds. It’s no surprise, then, that 80% of enterprise IT organizations will commit to hybrid clouds this year.

Chicken or egg?

Which comes first – customers embracing new technologies or new technologies created in hopes of attracting new customers? Either way, your customers face three inescapable trends:

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IT resilience and business recovery:
6 capabilities and how to deliver them

IT resilience and business recovery by Quest

In today’s complex, always-on business world, your customers’ business resilience depends on achieving and sustaining IT resilience. This means ensuring continuous availability of all business processes, workflows, technologies, and policies regardless of where your customers’ IT environments reside, what’s in them, or how they change over time.

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When downtime strikes

Proactive about cybersecurity by Quest

Lurking behind many downtime incidents are mundane causes – a failed UPS, human error, a malfunctioning component.

But increasingly, your clients will discover downtime causes stemming from a class of culprits best characterized as IT complexity.

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Force Multipliers:

Proactive about cybersecurity by Quest

Veterans can sometimes be like cross-fitters and vegans-if you haven’t figured out who they are in the first five minutes of speaking with them, they will most likely tell you within the next five minutes of your conversation. Take me for instance, I’m a clean-eating combat veteran with a respectable 4-minute Fran time myself. See what I did there? I hope you’ll give me a pass.

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Help your clients get proactive about cybersecurity

Proactive about cybersecurity by Quest

In my previous post, I pointed to several top security threats your clients face in attempting to protect their data and systems.

Cyberthreats like app attacks, web attacks, social engineering exploits, and ransomware are only a few of your customers’ concerns. They must also (or will soon) contend with breaches that steal or corrupt huge swaths of “big data,” the risks of trusting IoT (Internet of Things) devices and sensors, and the dangerous vulnerabilities of industrial control systems.
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4 security vulnerabilities your clients should look out for

Security Vulnerabilities by Quest

Security vulnerabilities tend to stick around. SQL injection, for instance, has been a popular means of exploiting databases for years and remains a significant cyber threat.

As we respond by adapting and fortifying our security defenses, however, cyberattack targets tend to shift — so it’s essential to understand the ever-changing nature of your clients’ risk landscape.

These days, your clients need to be aware of several ways that cybercriminals are likely to threaten their operations:

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