Helping clients manage their technology for over 30 years.

Essential SLA Element #1: Why specifying each service to be provided is critical

I see five essential elements that you absolutely need to pay attention to in your managed and cloud services SLAs. I’ll review each of them in my blog, starting with: Specifying each service to be provided.

This may seem obvious, and, in fact, it is. Yet too many service-level agreements are surprising vague about what exactly you’re buying.

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Why a SAS 70 Type II audit matters

Since the arrival in 2002 of the Sarbanes-Oxley Act (SOX) as well as other more stringent financial accountability standards, the role of SAS 70 Type II audit and certification has grown. My company takes SAS 70 Type II audits very seriously.

That’s because both SOX and SAS 70 Type II use the same model of controls — so a SAS 70 Type II certification is the best way third parties (like our customers) can be assured of acceptable, SOX-compliant service organization controls.

Developed by the American Institute of Certified Public Accountants (AICPA), SAS 70 Type II audits mean an independent third-party has verified that a service organization’s policies and procedures were correctly designed and operating effectively enough to achieve the specified control objectives.

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